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Отзывы о Mazda Insurance & Accident Aftercare | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 867 отзывов

David

Подтверждено Feefo

4 years ago

Что David сказал(-а) о Mazda Insurance & Accident Aftercare:

Awful service would not use again

Customer Care

Mazda Insurance & Accident Aftercare

4 years ago

Many thanks for your feedback David, and please accept our apologies that our service let you down. I note from the file that, unfortunately, due to the present issues we are experiencing with long parts delays, it took a considerable time to get your vehicle booked in for repairs. The issue with parts is a national problem and one which is out of our control so we can only offer our sincere apologies. If you feel you have any other issues you wish to discuss with us please call our claims line and we will be more than happy to go through them directly with you. Please be assured of our best intentions at all times.

Надежный клиент

Подтверждено Feefo

4 years ago

Collection of courtesy car a disaster

Easy to arrange courtesy car whilst my car was being repaired. Quite difficult to get it collected back again. My own car was ready within three days. The courtesy car could not be collected until 2...

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Надежный клиент

Подтверждено Feefo

4 years ago

Generally helpful and supportive but lengthy process and I had to prompt.

Initial phone conversations were helpful and supportive. However it took a long time for anyone to contact me about booking car in for the repairs at the agreed repair shop once everything was...

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Linda

Подтверждено Feefo

4 years ago

Что Linda сказал(-а) о Mazda Insurance & Accident Aftercare:

efficient claims handling

they managed our claim very efficiently dealing with the insurance companies and helped us use our garage of choice for repairs

Paul

Подтверждено Feefo

4 years ago

Что Paul сказал(-а) о Mazda Insurance & Accident Aftercare:

first rate service. Car repaired without any hassle or issue

Надежный клиент

Подтверждено Feefo

4 years ago

Very helpful and stress free process

After reading the reviews online we were a bit unsure we’ve made the right choice calling Mazda First but luckily it was a seamless process without any stress. The on call operators were very...

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Надежный клиент

Подтверждено Feefo

4 years ago

An excellent service.

My claim was dealt with in a very professional manner, just one phone call from me to make my claim, then everything was handled extremely well by Mazda. The repair, hire car and everything involved...

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Надежный клиент

Подтверждено Feefo

4 years ago

Not quite ‘what it says on the tin’. Great start but aftercare needs work.

I was rear-ended in my MX-5 on the motorway. I contacted Mazda Insurance who took details, arranged recovery and sorted a rental very quickly. Perfect! The car was taken to a body repair centre in...

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Customer Care

Mazda Insurance & Accident Aftercare

4 years ago

We are sorry to hear your feedback and the process wasn't as expected. I have escalated your query in order to help resolve the issues you faced. We are always looking for ways to improve our service and welcome all feedback. Someone in the team will contact you shortly to look into your claim and to keep you updated. Many thanks.

Nigel

Подтверждено Feefo

4 years ago

Что Nigel сказал(-а) о Mazda Insurance & Accident Aftercare:

Poor communication and didn’t listen to whatI told then

Had a serious problem with the hire car plus when I needed assistance I phoned twice to get help, was told someone would phone me back they never did I at to sort the problem out myself which was...

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Надежный клиент

Подтверждено Feefo

4 years ago

Awful, a con.

I was not informed in a timely manner of developments to my case. I was left for a whole month without a courtesy car and was subject to a lot of out of pocket expenses that would have been avoided...

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Customer Care

Mazda Insurance & Accident Aftercare

4 years ago

We are very sorry to hear about your recent experience. I am aware that a complaint has been opened and you have now been contacted in order to resolve the issues you faced.

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