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Отзывы о Marks Electrical

Оценил(-а)
Обслуживание
1
/5
Продукт
2.5
/5

5

4

3

2

1

0

0

0

0

5

5

Оценок за прошлый год:

Просмотр всех 26,076 отзывов
PF
Paul Farrington
Cheshire
1 month ago
Дата покупки: 15/03/2025
Что Paul Farrington сказал(-а) о Marks Electrical:
Marks Electrical - 5 week old TCL TV is faulty, they won't replace/refund.
Very bad no refund or replacement - basically Marks Electrical don't want to know. When purchasing electrical equipment I strongly recommend going to Currys, or AO. (Also, Richer Sounds provide some...

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Chris
Marks Electrical
1 month ago
Good afternoon, Thank you for your review and I am sorry there is an issue with your TCL TV. As the item is over 30 days old, in line with the Consumer Rights Act 2015, the item would need to have 1 repair prior to replacement of the item, and you have been advised of this fact by a member of our management team. We have discussed this with you on email and by phone and are willing to continue engaging with you to resolve the issue once the engineer has been arranged. Kind Regards Marks Electrical Customer Services Team
Отзывы о товаре

3
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VT
Victor Tang
Reading
3 months ago
Дата покупки: 20/04/2020
Что Victor Tang сказал(-а) о Marks Electrical:
Unfair Refund Policy & Terrible Complaint Handling – Avoid!
I have been a loyal customer of Marks Electrical, having ordered multiple appliances from them in the past. However, my most recent experience has been extremely disappointing and has completely...

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Chris
Marks Electrical
3 months ago
Good Morning, Thank you for your review and I am sorry your item became faulty and you are unhappy with the reduction on your credit which does fall in line with the Consumer Rights Act 2015. For an item over 6 months old, the retailer has the right to make a reduction to any credit or refund in line with the "Fair Use" section of the act, and the act does state the below for any item between 6 months and 6 years old: "Six months or longer: You must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty." The uplift number provided only has a limited time with which to return the item to us, once this has expired we will be unable to accept a return on the item. Kind Regards Marks Electrical Customer Services Team
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4
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CL
Colin Luscombe
St Neots
4 months ago
Дата покупки: 03/12/2024
Что Colin Luscombe сказал(-а) о Marks Electrical:
Poor customer service and trading standards issue.1
We don't recommend purchasing with Marks Electrical and have lodged an official complaint with them regarding trading standards which is awaiting resolution. 7 discussion and many hours on the...

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Chris
Marks Electrical
4 months ago
Dear Colin, Thank you for your review and I am sorry for the issues surrounding the delivery of your new cooker. I can see we have received your complaint and this is being looked into currently, we will ask our complaints department to treat this as a priority and get a response over to you shortly. We are very sorry for any inconvenience caused. Marks Electrical Customer Services Team
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0
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Надежный клиент
7 months ago
Дата покупки: 23/08/2024
Zero care or effort.
Stoves oven arrived damaged, Still having to constantly chase marks electrical for updates. Dpd and repair parts very poor so now on fourth repair visit... Mark's electrical still haven't reached...

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Chris
Marks Electrical
7 months ago
Good Afternoon, Thank you for your review and I am sorry there was an issue with your new cooker and this remains unresolved. I can confirm a member of management has emailed you to get this resolved, if you can reply to this email at your earliest convenience they will be more than happy to get this resolved. Once again we are sorry for any inconvenience caused. Marks Electrical Customer Services Team
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2
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SA
Samantha
Surrey
8 months ago
Дата покупки: 01/09/2024
Что Samantha сказал(-а) о Marks Electrical:
AWFUL COMPANY
ZERO STARS!!!! ❌❌❌❌❌ After weeks of emails, official complaints and promised phone call backs (which never surfaced) and waiting over 3 and half hours on the phone on ‘hold’ we are no further...

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Chris
Marks Electrical
8 months ago
Good Afternoon Samantha, Thank you for your review and I am sorry for the issues with the vacuum cleaner and getting this collected. I can confirm the Customer Service Manager has emailed you directly to look into this, and I am sorry for any inconvenience caused. Kind Regards Marks Electrical Customer Services Team
Отзывы о товаре

5
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BS
Barbara Sheldon
1 year ago
Дата покупки: 12/03/2024
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0
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LT
Leo Tong
Manchester
1 year ago
Дата покупки: 11/03/2024
Что Leo Tong сказал(-а) о Marks Electrical:
Brilliant dryer. Fast, efficient, easy to figure out and clean.
bang on. they give you a fair price and layout al lthe optional service you can have or not have and they will adjust the price. Delivery was clearly communicated at every step and it give ou...

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0
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RP
RAYMOND PRIDDY
1 year ago
Дата покупки: 12/03/2024
Что RAYMOND PRIDDY сказал(-а) о Marks Electrical:
Paid for a connection that we did not receive, very disappointing
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Chris
Marks Electrical
1 year ago
Good Afternoon, Thank you for taking the time to leave a review and we are sorry there was an issue with installation of the item. Having reviewed the order we cannot see any payment was made for an installation service however if you would like to call customer services on 0116 2515515 option 2 then option 1 we would be more than happy to look into this for you. We look forward to hearing from you and once again we are very sorry for any inconvenience caused. Kind Regards Marks Electrical Customer Services Team
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0
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IO
Irene Owen
Fulham
1 year ago
Дата покупки: 15/03/2024
Что Irene Owen сказал(-а) о Marks Electrical:
Company was informed no lift first floor driver was not informed arrive on his own luckily we had a visitor who was able to help get cooker up stairs and into our flat
Отзывы о товаре

1
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Надежный клиент
1 year ago
Дата покупки: 14/03/2024
They did the job very well
Отзывы о товаре

1
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Информация о Marks Electrical
Marks Electrical was established in 1987 and has sold 100s of thousands of appliances to its satisfied customers. We are dedicated to providing high quality products at competitive prices.
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4 Boston Road, Leicester, Leicestershire, LE4 1AU, United Kingdom
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Информация о Marks Electrical
Marks Electrical was established in 1987 and has sold 100s of thousands of appliances to its satisfied customers. We are dedicated to providing high quality products at competitive prices.