Thank you very much for choosing to travel with us and for taking the time to share your feedback.
We’re pleased to hear that you enjoyed your journey and appreciated the high standard of accommodation throughout the tour. We take great care in selecting quality hotels to ensure our guests have a comfortable and enjoyable experience.
We understand your comments regarding the Shibuya Lookout. While it is indeed an iconic landmark in Tokyo, it is not currently included in our itinerary. However, your suggestion is greatly appreciated and has been shared with our Product Development Team, who will carefully review it as we continuously look to enhance our tour offerings.
Thank you once again for your valuable feedback. We hope to welcome you on another journey in the future.
Great small group tour to experience an overview of England and Scotland. Travel concierge and driver added lots of local color and background. Group size allowed us to experience some things we...
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Отзывы о товаре
Kim Devereux
Luxury Gold
1 year ago
Thank you ever so much for choosing to travel with us and for your kind words.
We’re absolutely delighted to hear that you enjoyed your tour and found it to be a rewarding overview of England and Scotland. It’s wonderful to know that the small group format enhanced your experience, allowing for a more intimate journey and the chance to really connect with your fellow travellers.
We’re also pleased that our Travel Concierge and Coach Driver helped bring the destinations to life with their local knowledge and insights—adding those special touches that make each moment more memorable.
Thank you once again for your recommendation and thoughtful feedback. We hope to have the pleasure of welcoming you on another journey in the near future.
Our guide and driver were very professional. They catered to our every need and both were very kind and concerned.
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Kim Devereux
Luxury Gold
1 year ago
Thank you for your wonderful review. We're thrilled to hear about your positive experience with our Travel Concierge and Coach Driver. We're thrilled to hear you enjoyed the hotels, meals, and coach. We appreciate you sharing your positive experience with us.
The Tour Guide was excellent. He was personable, knowledgeable and very accommodating. I appreciate how hard he worked to ensure that everyone's requests and needs were met.
Отзывы о товаре
Kim Devereux
Luxury Gold
1 year ago
Thank you for sharing your feedback about your recent tour with Luxury Gold. We're glad to hear you had a positive experience. It's rewarding to know that our Travel Concierge made a strong impression. We appreciate you taking the time to share your thoughts. We understand your preference for a longer stay in Kyoto, Sendai, and the Oriase Gorge. We value your input. We appreciate you taking the time to share your experience.
We hope to welcome you back on another Luxury Gold tour soon.
Дата покупки: 23/04/2025
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Надежный клиент
Подтверждено Feefo
1 year ago
Отзывы о товаре
Kim Devereux
Luxury Gold
1 year ago
We appreciate you taking the time to share your ratings.
Service on the land portion was five star, along with the cruise portion. Tour Director and local guides were very knowledgeable .C
Отзывы о товаре
Kim Devereux
Luxury Gold
1 year ago
Thank you for your wonderful review. We're thrilled you enjoyed both the land and cruise portions of your tour and that our Travel Concierge and local guides provided you with insightful experiences. We appreciate you mentioning their knowledge. We're thrilled to hear you enjoyed the excursions and that you had the opportunity to explore Croatia. It sounds like you had a memorable time. We appreciate you taking the time to share your experience.
Дата покупки: 03/05/2025
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Bonne Isaacson-Bamber
Подтверждено Feefo
Johannesburg
1 year ago
Что Bonne Isaacson-Bamber сказал(-а) о Luxury Gold:
Very little information was given, when travelling through different areas and we always had to ask.
Our 2nd last hotel was changed to a much inferior hotel and was over an hour trip to the gorge...
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Kim Devereux
Luxury Gold
1 year ago
Thank you for choosing to travel with us and for taking the time to share your feedback. We truly value hearing from our guests, as it allows us to reflect on the experience we provide and identify areas for improvement.
We are sincerely sorry to learn that aspects of your tour did not meet your expectations, particularly with regard to the commentary during travel, changes to accommodation, and the overall itinerary balance. Please accept our apologies for any frustration or disappointment this may have caused.
With regard to hotel allocations, we would like to explain that room assignments are handled directly by the hotels themselves. While we work closely with our accommodation partners to ensure a consistent standard for all our guests, we do not have control over the specific rooms allocated. We are sorry to hear that your room did not meet your expectations and have shared this feedback with our Operations Team for further review.
We also regret that the hotel substitution near the gorge impacted your enjoyment of that day. While changes are sometimes unavoidable due to operational requirements, we always aim to select the best available alternative and it’s disappointing to hear that this did not align with the quality you were expecting.
Your comments regarding the tour itinerary and the number of temple visits have also been noted. We strive to offer a thoughtfully curated mix of cultural, historical, and scenic experiences, but we recognise that preferences can vary, and we appreciate your perspective on the variety and pacing.
We value your feedback and sincerely apologise if your experience fell short in any way. Thank you again for travelling with us—we hope that despite the challenges, you were still able to take away some meaningful moments from your journey.
Дата покупки: 23/04/2025
0
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Надежный клиент
Подтверждено Feefo
1 year ago
Отзывы о товаре
Kim Devereux
Luxury Gold
1 year ago
Thank you for sharing your positive feedback on your recent experience with the Croatia and the Dalmatian Coast Upper Deck. We're delighted you enjoyed the balance of activities and appreciated the free time to explore at your own pace. It's wonderful to hear that you made the most of the opportunity to sample the local cuisine. We're also pleased that you found the information provided about daily activities helpful.
We appreciate you taking the time to share your thoughts.
Service was exceptional- our concierge was always looking out for each of us and personable! She truly help make our trip memorable!
Our coach driver was incredibly skilled and the coach was very...
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Загруженные мультимедийные материалы
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Mantombi
Luxury Gold
1 year ago
Thank you for sharing your experience with our Spain and Portugal in Style tour. We're glad you found the service exceptional and that your Travel Concierge played a key role in making your trip memorable. We also appreciate you sharing your thoughts on the Coach Driver and the Coach. We appreciate you sharing your feedback about the hotels and the local tours that were organised. Thank you for taking the time to share your experience.
Our tour guide was incredible! Not all meals were provided, but most were excellent. The hotels were great, Dunloe and Ashford Castle were my favorites.
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Загруженные мультимедийные материалы
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Mantombi
Luxury Gold
1 year ago
Thank you for your excellent review of our Castles and Kingdoms tour. We're glad you enjoyed aspects of your experience, including your Travel Concierge and the Dunloe and Ashford Castle accommodations. We appreciate you taking the time to share your experience.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.