Luxury Gold- They give you the best of everything. I will recommend them to my friends! I’ve been on Trafalgar, Insight and Luxury. All are great, depending on your circumstances. Trafalgar was a 6...
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Загруженные мультимедийные материалы
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Kim Devereux
Luxury Gold
8 months ago
We are so pleased to hear you had such a wonderful experience on the British Royale tour. It's fantastic that you enjoyed the pampering and found the tour so enjoyable. We are thrilled that the Travel Concierge made such a positive impact on your trip. Thank you for being our guest.
Live your best life now! The experience was incredible – I stayed in a castle, had a room with a breathtaking view of the Eiffel Tower and Arc de Triomphe, took a stroll around Monaco, visited the...
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Загруженные мультимедийные материалы
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Kim Devereux
Luxury Gold
8 months ago
Thank you for your wonderful feedback. We are delighted to hear that you had such an amazing trip and that the Travel Concierge, was so helpful. It's fantastic to know that she went above and beyond to ensure everything went smoothly for you and your wife. We truly appreciate you sharing your experience with us.
We appreciated receiving pre-trip information through the Luxury Gold portal to help us prepare for our trip. All of our necessary documents were available through the portal which was helpful. We...
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Kim Devereux
Luxury Gold
8 months ago
Thank you for your lovely feedback. It sounds like you had a wonderful time on the Ultimate Italy tour. We are so glad to hear that you found the tour to be excellent and that you were able to visit so many iconic sites. It's also fantastic that the Travel Concierge was able to make your trip even more enjoyable. We are thrilled to know that you appreciated the small group size.
Дата покупки: 14/09/2025
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Oksana M.
Подтверждено Feefo
9 months ago
Отзывы о товаре
Kim Devereux
Luxury Gold
8 months ago
We are so pleased to hear you had such a wonderful experience on the Ultimate Italy tour. It's fantastic that the Travel Concierge, made such a positive impact with her professionalism and thoughtfulness. We're also delighted that you have many cherished memories from your travels and enjoyed the company of your fellow travellers. Thank you for travelling with us.
The service we received both from the tour concierge and the knowledge of the local guides was exceptional.
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Kim Devereux
Luxury Gold
8 months ago
Thank you for travelling with us and for taking the time to share your thoughtful feedback. We are so pleased to hear that you had a wonderful trip and that you found the Travel Concierge to be terrific. It is lovely to know that her knowledge, attentiveness and care for the group helped make your journey so memorable.
We are delighted that you enjoyed the selection of destinations and hotels overall, and that you particularly appreciated your stay at the Excelsior in Rapallo. We understand that changes to the itinerary can be disappointing, and we are glad that the Travel Concierge able to make the best of the situation and ensure you still had a wonderful experience.
We appreciate your comments regarding the accommodation in Florence and the balance of time spent in certain locations. Your suggestions about extending the stay in Rapallo and adjusting the schedule will be shared with our product team for future consideration.
Thank you again for your kind words and constructive feedback. We are so pleased that you had a memorable holiday, and we hope to welcome you on another journey with us soon.
Our tour guide *Personal information removed by Feefo* was beyond excellent, very thoughtful, knowledgeable and experienced.
Her attention to detail was second to none she made us feel welcome and...
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Kim Devereux
Luxury Gold
8 months ago
We are so pleased to hear you enjoyed your Ultimate Italy experience. It sounds like you had a wonderful time exploring the culture, history, and cuisine. We are also delighted that you found the itinerary well-planned with the right balance of activities and downtime. Thank you for being our guest.
Travel concierge was very accommodating. She was passionate about Spain and Portugal and her knowledge was endless. You could tell she enjoyed sharing that information with the group.
The hotels...
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Kim Devereux
Luxury Gold
8 months ago
That's wonderful to hear you had such a fantastic experience on the Spain and Portugal in Style tour. We are so pleased you appreciated the itinerary and the beautiful locations. It's great that you found the stops frequent and comfortable. We are thrilled to know that the on The Road Team enhanced your trip. Thank you for choosing Luxury Gold.
FThe first part of the survey was comprehensive and included service.
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Kim Devereux
Luxury Gold
8 months ago
Thank you for travelling with us and for taking the time to share such thoughtful feedback. We are delighted to hear that you enjoyed the itinerary and found the food and wine to be spectacular. It is wonderful to know that your first coach tour experience met your expectations.
We are especially pleased to hear your kind words about the Travel Concierge. It sounds like she went above and beyond to ensure that everyone had the best possible experience. Her dedication, warmth and enthusiasm truly reflect the spirit of our team, and your praise will certainly be shared with her and her manager.
We appreciate your feedback regarding meal choices and the suggestion to collect information on guests’ food preferences in addition to dietary restrictions. This is a very helpful idea, and we will share it with our operations team for future consideration.
Thank you also for your comments on the wine tasting experience. We’re glad you enjoyed learning about the winemaking process and will review how we might enhance the experience by providing more detailed information on the wines themselves.
We are so pleased that you had such an enjoyable and memorable trip, and we hope to have the pleasure of welcoming you on another journey in the future.
*Personal information removed by Feefo* was fantastic. We had no hiccups during the trip but I am sure there were, as it is impossible not to have one on a 14 day trip - meaning, she dealt with any...
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Kim Devereux
Luxury Gold
8 months ago
Thank you for your wonderful feedback. It's fantastic to hear that you had a positive experience. We are so pleased that the Travel Concierge provided such excellent service in organising, communicating, and guiding you. We are also glad you enjoyed the fast-paced itinerary and the great hotels. Thank you for travelling with Luxury Gold.
Дата покупки: 14/09/2025
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Надежный клиент
Подтверждено Feefo
8 months ago
Отзывы о товаре
Kim Devereux
Luxury Gold
8 months ago
Thank you for travelling with us and for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed your time with your Travel Concierge, and we will be sure to share your kind words with them.
We are, however, very sorry to learn that several aspects of your journey did not meet your expectations. We understand your disappointment regarding the number of stops and the limited time at certain destinations. Your suggestion to allow more time in selected locations and to plan visits when local attractions are open is much appreciated, and we will share this with our planning team for consideration in future itineraries.
We also regret that your experience with the airport transfers and the included dining did not reflect the level of service we aim to provide. Please accept our apologies for the unprofessional behaviour of the pick-up driver and for the disappointment with the Michelin restaurant and winery visit. Your comments will be reviewed with our local partners to ensure that our guests receive the quality and service they deserve.
Thank you as well for your feedback regarding meal inclusions. We understand that having more dinners included, particularly at the hotels, can make the experience more convenient and enjoyable, and we will take this into account when reviewing future tour arrangements.
We truly appreciate your honesty and the time you’ve taken to share your thoughts. Your insights help us continue improving our itineraries and guest experience. We hope that, despite these challenges, there were still memorable moments during your journey, and we would be delighted to welcome you on another tour in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.