Great tour director and knowledgeable driver made the most of an agenda they did not create. They really looked after us very well.
Отзывы о товаре
Kim Devereux
Luxury Gold
5 months ago
Thank you very much for taking the time to share your feedback and for travelling with us. We truly appreciate your considered comments.
We are delighted to hear your kind words regarding the Travel Concierge and Coach Driver. It is wonderful to know that their knowledge, professionalism and care helped enhance your experience, and we will be sure to pass on your appreciation to them.
We also acknowledge your observations regarding the amount of time spent travelling by coach and your suggestion for a greater focus on the excellent parks and museums available. Your feedback about the city highlights lacking diversity, as well as your comments on the dining experiences, are equally valued. These insights are important to us and will be shared with our operations and product teams as part of our ongoing efforts to refine and improve our itineraries.
Thank you once again for choosing to travel with us and for providing such thoughtful feedback. We hope to have the opportunity to welcome you on another journey in the future.
Knowledgeable tour director and competent driver made the best of an itinerary they did not create. They really looked after us well!
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Kim Devereux
Luxury Gold
5 months ago
Thank you very much for taking the time to share your feedback and for travelling with us. We truly appreciate your thoughtful and balanced comments.
We are delighted to hear your praise for the Travel Concierge and Coach Driver. It is wonderful to know that their knowledge, professionalism and care made a positive difference to your experience, and we will be sure to pass on your kind words to them.
We do, however, regret that aspects of the itinerary did not fully meet your expectations. We understand your concerns regarding the amount of time spent in transit and your wish for more time in parks, botanical gardens and museums. Your feedback about the focus on city highlight tours is also noted.
In addition, we acknowledge your comments regarding the included meals and hotel standards. While we are pleased that you enjoyed the winery meals and the Māori feast, we are sorry that the remaining dining experiences and accommodation did not feel outstanding. Please be assured that your feedback will be shared with our product and operations teams for careful review, as it helps us to continually improve the overall experience we offer.
Thank you once again for travelling with us and for sharing your honest impressions. We value your feedback and hope to have the opportunity to welcome you on another journey in the future.
Дата покупки: 03/12/2025
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VL
Vanessa Benet Lopez
Подтверждено Feefo
6 months ago
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Kim Devereux
Luxury Gold
5 months ago
Thank you for being our guest and travelling with Luxury Gold.
Thank you very much for your kind feedback. We’re delighted to hear that you were pleased with the service and that your luggage was handled efficiently. It’s wonderful to know that you found the accommodation excellent. We appreciate your honest comments regarding the tours and will take your observations on board as we strive to enhance our guest experiences. Thank you again for choosing us, and we hope to welcome you back in the future.
the best hotels and meals and good locations and transportation was 1st class
Отзывы о товаре
Mantombi
Luxury Gold
6 months ago
Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the best of South America, with first-class hotels, delicious meals, excellent locations, and top-notch transportation. We’re especially pleased that the Travel director went above and beyond to ensure everyone had a fantastic experience. Your kind words mean a great deal to us, and we look forward to welcoming you on another adventure soon.
The service provided by Tour Director *Personal information removed by Feefo* was great. *Personal information removed by Feefo* was execptional tour guide, great knowledge of the visits and real...
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Mantombi
Luxury Gold
6 months ago
Thank you for taking the time to share such detailed feedback. We are delighted to hear that your Travel Concierge made such a positive impression, providing exceptional service and enthusiasm throughout your journey. Your five-star rating for the Travel Concierge is truly appreciated.
We are, however, sorry to learn of the challenges you faced as vegetarians, particularly at breakfast. Your suggestions for more substantial cooked vegetarian options are very helpful, and we will pass them along to our hotel partners, especially those in the Lux Gold category. We recognise that offering only salads does not meet the expectations of our vegetarian guests, and we appreciate you highlighting this area for improvement.
We also acknowledge your concerns about the group size and the balance of the itinerary. We regret that adding extra guests affected the group dynamic and that the focus on cultural experiences may have limited your opportunity to visit other sites of interest. Your comments will be shared with our planning team to help us enhance future tours.
Thank you again for your valuable insights. We hope to have the chance to welcome you back and provide an even better experience.
-the service of our pick up and return to airport service was awesome
-the hotels we stayed at and the service we rec'd in the hotel was nice
-the last hotel was undergoing renos which were very...
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Mantombi
Luxury Gold
6 months ago
Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent Insight trip did not meet your expectations, especially given your previous experiences with us.
We regret that the included meals were disappointing and that the service was inconsistent. Your comments about the long wait, rushed lunch, and the wine selection have been noted and will be addressed with our Operations Department. We also apologise for the confusion regarding meeting times and for any inconvenience caused by the guide’s focus on the other group.
We are pleased, however, that you found the airport transfer service and the hotels to be of a high standard, despite the disruption from renovations at the final hotel. Your feedback is invaluable in helping us improve, and we hope you will consider travelling with us again in future so we can provide you with the experience you expect and deserve.
Дата покупки: 19/11/2025
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GR
Georgia DI Rosa
Подтверждено Feefo
CAN
6 months ago
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Mantombi
Luxury Gold
6 months ago
Thank you for sharing your review. We're delighted to hear that your first trip to Japan was such a memorable experience and that you found the country beautiful, fascinating, and rich in architecture. It's wonderful to know the itinerary delivered so many great places and experiences, and that travelling in a small group made it even more enjoyable.
Your kind words about the Travel Consierge mean a lot. Her knowledge, helpfulness, and warm personality truly embody the service we strive to provide. We'll make sure your praise is passed on.
Thank you again for choosing to travel with us. We'd love to welcome you back when you're ready to explore more of Japan or another incredible destination.
Дата покупки: 05/11/2025
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Надежный клиент
Подтверждено Feefo
6 months ago
The service provided by *Personal information removed by Feefo* was excellent. He was attentive, knowledgeable and anticipated our needs.
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Mantombi
Luxury Gold
6 months ago
Thank you for sharing your feedback. We're delighted to hear that the Travel Director provided excellent service and that his attentiveness and knowledge helped make your trip enjoyable. We'll ensure your kind words are passed on to him.
We appreciate your comments regarding the voltage and plug configuration in Peru. You're absolutely right that the similarity to American-style connectors can be confusing, and using 220-volt outlets with certain appliances may cause damage. We'll review how we communicate this information in our pre-departure materials and on-tour briefings to ensure guests are fully aware and can plan accordingly.
Thank you again for travelling with us and for highlighting both the positives and areas where we can improve. We hope to welcome you back soon for another memorable journey.
From the moment we were met at the Cairo Airport by Luxury Gold representative *Personal information removed by Feefo*, we knew we were in great hands and that this trip would be outstanding! ...
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Mantombi
Luxury Gold
6 months ago
Thank you for sharing such an exceptional review of Elegance of the Nile. We're delighted that your journey felt flawless from the very first welcome at Cairo Airport, and we're genuinely grateful for your kind words about Abdul, Ramy and Mustafa. Your praise for our River Tosca crew, as well as the teams at Marriott Mena House and Four Seasons Cairo, means a great deal and will be passed on.
We're especially pleased to hear how your Travel Concierge and expert Egyptologist made every site come alive while caring so thoughtfully for your husband's comfort. That combination of deep knowledge and genuine consideration is precisely what we strive to deliver on every Luxury Gold journey.
It's wonderful to know the pacing felt perfect and the itinerary resonated from iconic, bucket‑list landmarks and the Grand Egyptian Museum, to cultural demonstrations and notable inclusions like the Temple of Hathor at Dendera. We're proud that the historical progression starting in Cairo enhanced the experience, and that meals and accommodations consistently met five‑star expectations.
Thank you for choosing Luxury Gold and for recommending this tour so warmly. We look forward to welcoming you back for another extraordinary journey.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.