Appalling service, totally inflexible and despite being told I'd receive an email confirming a 3rd collection, I've received nothing. Why offer a collection service which isn't fit for purpose and...
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Katie
Long Tall Sally
21 days ago
We’re very sorry for the poor experience you’ve had with our collection service. We understand your frustration at not receiving the promised confirmation and feeling that the blame was placed on you. We apologise for the inconvenience and appreciate you bringing this to our attention. Your feedback will be shared with the relevant team.
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PC
Patricia CrowChild
Подтверждено Feefo
22 days ago
Что Patricia CrowChild сказал(-а) о Long Tall Sally:
Black Military Jacket
The service was excellent received the order in just one week.
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Надежный клиент
Подтверждено Feefo
22 days ago
Good and getting better
Seems to be better these days. Postage is good. Quality is getting better.
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Надежный клиент
Подтверждено Feefo
22 days ago
Everything is great
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BR
Bren Rogers
Подтверждено Feefo
USA
22 days ago
Что Bren Rogers сказал(-а) о Long Tall Sally:
Ripoff
The website forced me into pounds and I was sent uk sizes. No customer support and this happened once before. I’ve wasted a lot of money.
Katie
Long Tall Sally
22 days ago
We’re very sorry to hear about your experience. We understand how frustrating it must be to receive UK sizes when you were expecting a different sizing system, particularly as this has happened to you before. We also apologise that you were unable to get the customer support you needed. We’re sorry for the money and inconvenience this has caused and appreciate you sharing your feedback.
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BA
Brande Arno
Подтверждено Feefo
USA
22 days ago
Что Brande Arno сказал(-а) о Long Tall Sally:
Love the Color & Fit
Received my order within a week.
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HC
Helen Carter
Подтверждено Feefo
GBR
22 days ago
Что Helen Carter сказал(-а) о Long Tall Sally:
Totally disappointed with these boots
Ok service
Katie
Long Tall Sally
22 days ago
Thank you for your feedback. We’re sorry to hear that you were disappointed with the boots, although we’re pleased the service was okay. We appreciate you sharing your experience and will pass your feedback on to the relevant team.
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Надежный клиент
Подтверждено Feefo
23 days ago
Not true to size. Far too big.
Can't fault service. But object to paying for returning items as they were not true to size. I would have kept them if they had fitted.
Katie
Long Tall Sally
22 days ago
Thank you for your positive feedback about our service. We’re sorry, however, that the items weren’t true to size and that you had to pay to return them. We understand how frustrating this is when you would have kept them if they had fitted, and we appreciate your feedback.
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JS
Jill Sutton
Подтверждено Feefo
GBR
23 days ago
Что Jill Sutton сказал(-а) о Long Tall Sally:
Fabulous jumpsuit
Really good service although I paid for next day delivery and it didn’t come until the day after.
I raised this and was refunded the value of the next day delivery charge.
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JS
Josi Sarne
Подтверждено Feefo
CAN
23 days ago
Что Josi Sarne сказал(-а) о Long Tall Sally:
Wish you still had retail in Canada!!!
As expected. Unfortunate that there is no longer a brick/mortar location to try sizes as they do vary a bit.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.