The Service Received was faultless. The Quality of the Mats was Fabulous, the Logo and Trim on the Silver is so effective and seamless. Would recommend you as a Company to anybody who would tell me...
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Отзывы о товаре
Дата покупки: 07/09/2019
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TC
Trusted Customer
6 years ago
Загруженные мультимедийные материалы
Посмотреть все мультимедийные материалы (2)
Что Trusted Customer сказал(-а) о Logo Car Mats:
No reaction on email from the website
Logo Car Mats
Logo Car Mats
6 years ago
Hi,
Thank you for your feedback.
I can see that all emails that you have sent have been replied to - please could you check your spam/junk folder in case our replies are being filtered.
Regarding the colour of the mats - you selected 'royal' blue trim & logos, which is what you have been sent.
The boot mat fitment is peculiar - I can see that your mats have been shipped to Belgium, so I can only think that the RS boot/trunk area may be a different shape/size on European models compared to the British RS models.
We've sold around 800 RS Mk3 boot mats to British customers, and have never had an issue with the fitment, so I suspect it may come down to a difference in floor plan on the European models.
Thank you for your feedback regarding this, and we will look in to it to ensure that future sales to mainland Europe, with boot mats added, are the correct shape/size.
I will also be in touch to discuss your replacements, and an offer of partial reimbursement for the inconvenience caused.
Kind regards,
Ian
Отзывы о товаре
Загруженные мультимедийные материалы
Посмотреть все мультимедийные материалы (2)
Logo Car Mats
Logo Car Mats
6 years ago
Hi,Thank you for your feedback.I can see that all emails that you have sent have been replied to - please could you check your spam/junk folder in case our replies are being filtered.Regarding the colour of the mats - you selected 'royal' blue trim & logos, which is what you have been sent.The boot mat fitment is peculiar - I can see that your mats have been shipped to Belgium, so I can only think that the RS boot/trunk area may be a different shape/size on European models compared to the British RS models.We've sold around 800 RS Mk3 boot mats to British customers, and have never had an issue with the fitment, so I suspect it may come down to a difference in floor plan on the European models.Thank you for your feedback regarding this, and we will look in to it to ensure that future sales to mainland Europe, with boot mats added, are the correct shape/size.I will also be in touch to discuss your replacement mats for the boot/trunk & passenger areas (as your passenger mat should definitely have had clips fitted), and an offer of partial reimbursement for the inconvenience caused.Kind regards,
Ian
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Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
