It's appalling that when an item is being delivered to a third party address you can't be bothered to let me know it has arrived.
It was only when I contacted you that you bothered to tell me it had...
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Katherine
Live Better With Dementia
7 years ago
Hi Rob, Thank you for your feedback. We are sorry for any disappointment caused. We are reliant on our supplier to update a portal to confirm despatch. However as any other retailer we are not able to update on delivery. Please be assured your feedback will be reviewed internally.
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Katherine
Live Better With Dementia
7 years ago
Hi, We hope you are happy with your item! If you have any further feedback please do not hesitate to contact us.
Дата покупки: 06/06/2019
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Ed Hollingsbee
7 years ago
Что Ed Hollingsbee сказал(-а) о Live Better With Dementia:
Order not even dispatched until I complained after a WEEK, and then still not all sent out it seems... Now two weeks since my order, I'm still waiting for the rest to be delivered. Ironic a company...
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Katherine
Live Better With Dementia
7 years ago
Hi Ed
Thank you for your feedback. We are so sorry for the disappointment caused. As our adviser updated you last week. The Life Storey Book was missed of the re-pick order due to human error. We do sincerely apologise for this, but you should have now received the missing item. If you need any assistance in using the App or tracker please let us know and we can arrange someone to give you a call.
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Katherine
Live Better With Dementia
7 years ago
Hi Ed,
Thanks for the feedback! We are pleased to hear that you were able to resolve this with the supplier. We realise it is a little confusing on the packaging but you do need to insert the IMEI number and not the SIM number to get this working. If you need any other assistance please do not hesitate to get in touch.
Дата покупки: 05/06/2019
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Gina Taylor
7 years ago
Что Gina Taylor сказал(-а) о Live Better With Dementia:
The communication has been extremely poor. Unanswered emails , phone messages and requests for callbacks.
Katherine
Live Better With Dementia
6 years ago
Hi,
Thank you for your feedback. As you order was being processed by Brook Worth Law we have passed the feedback onto them for review. It looks like NetLawMan did get in touch with you but we are glad Brook Worthy Law were able to follow up with you right away. If you have any further enquiries please do not hesitate to contact us.
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Дата покупки: 29/05/2019
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Lisa Fox
7 years ago
Что Lisa Fox сказал(-а) о Live Better With Dementia:
Excellent. The gifts were for my dad for Father’s Day. He struggled, but with encouragement and a bit of help, he did the jigsaw on return from enjoying lunch out.
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Дата покупки: 04/06/2019
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Estelle Barr
Gloucestershire
7 years ago
Что Estelle Barr сказал(-а) о Live Better With Dementia:
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.