Extremely satisfied. Very quick delivery and helpful for my husband. Large lettering and nice and bright.
Отзывы о товаре
Дата покупки: 27/11/2019
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Ann Smart
6 years ago
Что Ann Smart сказал(-а) о Live Better With Dementia:
The goods have not arrived! The supplier put the wrong house number on the paperwork- I can only assume it has gone astray!
Katherine
Live Better With Dementia
6 years ago
Hi AnnThanks for your feedback. We can assure you that your order is on route to you, and is currently in the courier network. We have arranged for our team to email you directly your tracking information and to confirm the address for delivery for you.
Had a query before l ordered and spoke to a very helpful man on the customer service line . Went on to order clock and it was delivered promptly and even a photo taken to show me where it had been...
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Отзывы о товаре
Дата покупки: 27/11/2019
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Надежный клиент
6 years ago
Ordering by phone was easy, however when I had a query about non-delivery customer service support hours weren't clear and I had to phone back. The delivery agent (Hermes?) had left the parcel...
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Katherine
Live Better With Dementia
6 years ago
Thanks for your feedback. We are sorry for any disappointment caused by our courier services we use. Please be assured this will be passed on internally. We are however delighted to hear that the clock is working well!
Отзывы о товаре
Katherine
Live Better With Dementia
6 years ago
This is great to hear! Thank you so much for your review. We do hope that it helps make a difference.
It was poor, my mobile phone was not sent to me and I had to contact yourselves to resend my order.
Katherine
Live Better With Dementia
6 years ago
We are so sorry that you had to have your order resent. Our couriers are usually offer a 99% success rate, but at this time of year there are delays in their network. We hope you were happy with this phone once it did arrive with you. If there is anything our team can help with, please do not hesitate to get in touch.
Very easy to use website and ordering. Extremely efficient delivery within a few days. Very impressed.
Отзывы о товаре
Дата покупки: 25/11/2019
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Надежный клиент
6 years ago
I phoned, because our order had not been delivered by Hermes, ( hermes seems unable to find our address. Ever!) asked if it was possible for them to send with a different carrier, apparently that is...
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Katherine
Live Better With Dementia
6 years ago
Thanks for your feedback. We are so sorry to hear that Hermes aren't a reliable courier service for you. At the moment this is the only service we offer, but we will ensure your feedback is passed on internally for review. Hermes are currently offering us a 98% delivery success rate but we will continue to review and are always looking at how we can improve our delivery options for our customers.
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Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
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Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.