Buy from Amazon so you can get free return shipping if needed. Thought I’d save a few dollars but ended up having to keep the cover due to high cost of return shipping.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Ashley! We apologize for the inconvenience. We are a small, family-owned company and therefore, we cannot provide free returns at the moment. We pride ourselves on offering quality products for a lower price, and we appreciate you purchasing from a smaller business! All general information about returns can be found at poolsupplies.com/page/returns-policy. Thank you for your feedback!
Отзывы о товаре
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Ashley! We understand your frustration. Please contact our customer service experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST if you have any questions or concerns. Thank you for your review!
Дата покупки: 06/06/2023
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Dan Lierman
Подтверждено Feefo
3 years ago
Что Dan Lierman сказал(-а) о Poolsupplies.com:
Great service and super fast shipping!!!!!! Totally recomend this place.
Tyler Jones
Poolsupplies.com
3 years ago
Fast shipping is a priority for us, thank you Dan! We appreciate you being our customer.
No notice of ship date. Also, double charges on credit card.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! Occasionally, our customers may receive what may look like a double charge but it is actually a fraud hold due to an out-of-state purchase. This charge usually falls off within one to two days. For tracking information, that is an automatic email that you should have received in the inbox which you filled in to complete your order. Our records show you received your package on your doorstep on 6/12/23 at 1:29 pm. If your package was not received by you, please contact our customer support experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you!
Отзывы о товаре
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! Your tracking email was sent to your original order email on 6/9/23 at 3:50 pm and your package should have arrived on 6/12/23 at 1:29 pm. If you haven't received your order, please contact our customer support experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you!
Дата покупки: 09/06/2023
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Carol Rockenstein
Подтверждено Feefo
3 years ago
Что Carol Rockenstein сказал(-а) о Poolsupplies.com:
First, the purchase was fine, shipping quick. Not PS.com’s fault someone here can measure hoses correctly. When I asked a question about returning the item, I got a form letter that didn’t answer my...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're glad our customer service team was able to answer your question! We are currently in our busiest season of the year, and our customer service team is working as efficiently as they can to respond to all questions and tickets. If you have any further questions, please contact us at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you very much for your feedback!
Отзывы о товаре
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're so sorry that you experienced this! As we are a small company, unfortunately, we are unable to provide free returns. We understand your frustration and we greatly appreciate your honest review!
Дата покупки: 09/06/2023
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P Dianne Sartin
Подтверждено Feefo
3 years ago
Что P Dianne Sartin сказал(-а) о Poolsupplies.com:
Excellent parts and fast delivery, what else could you ask for!😊😊
Tyler Jones
Poolsupplies.com
3 years ago
That is great to hear! Thank you for taking the time out to leave this great review.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
