people at end of the phone helpful with advice. however, I was very disappointed that…
people at end of the phone helpful with advice. however, I was very disappointed that despite the website saying 1-2 days delivery it took a week for this item to arrive.
Keep It Personal
Keep It Personal
13 years ago
We guarantee a despatch time of 1-2 days when ordering by standard delivery as 1st class post is not a guaranteed service so it could take as long as 1-3 days to arrive 1st class after the bracelet is made up.
I do recall our conversation on the phone and I advised choosing 48 hour delivery ie courier to guarantee delivery, which I guess is why you picked up the noahs arc from our offices separately to avoid any postal delays. I couldn't promise you delivery by the weekend with standard post - with courier next day delivery I could have given you an actual date.
The bracelet should fit the baby if the correct age is chosen on the website, the bracelet is a snug fit to prevent it falling off, and we do offer one free resize in the event it does not fit (99%+ fit first time).
Many thanks
Andy Smith
Keep It Personal LTD
Director
Надежный клиент
13 years ago
Many thanks for this reply. Yes we did have this conversation. However, the bracelet took 6 working days to arrive not 1-3. Given the size of the item, and the cost of couriers/post office special delivery service - £9.95 didn't seem like a reasonable cost that I was willing to pay, and given our conversation I didn't deem it necessary.
The bracelet is for a 5mth child but does not fit. Good to hear about your resize offer - how do I go about actioning this?
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Подтверждено Feefo
13 years ago
Good service
Good service
Keep It Personal
Keep It Personal
13 years ago
Many thanks for your response, we will happily send another box if it's creased/damaged, the first complaint of this nature for us. The boxes are handmade from the best box manufacturer in Britain.
Many thanks
Andy Smith
Keep It Personal LTD
Director
Надежный клиент
13 years ago
I would love you to send me another box please!!
Keep It Personal
Keep It Personal
13 years ago
No Problem, will do it as my very first job tomorrow morning!
Many thanks
Andy Smith
Keep It Personal LTD
Director
Надежный клиент
13 years ago
Good service if my new box arrives ok !!
Надежный клиент
13 years ago
Great new proper box now!!! Presentation box instead of cardboard box.
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Подтверждено Feefo
13 years ago
Arrived in two days. Great service.
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Подтверждено Feefo
13 years ago
very helpful, great website with good info!
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Подтверждено Feefo
13 years ago
Brilliant service, very speedy delivery especially for a personalised item
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Подтверждено Feefo
13 years ago
Very fast delivery & amazing products
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Подтверждено Feefo
13 years ago
quick delivery and easy to place order.
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Подтверждено Feefo
13 years ago
Great service! The engraver called me to discuss placement of text. Really friendly service and…
Great service! The engraver called me to discuss placement of text. Really friendly service and I've recommended to several friends!
Will definitely be using again!
Looks lovely! Another satisfied...
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Подтверждено Feefo
13 years ago
Phoned to purchase and arrange next day delivery. Staff were very helpful and product was…
Phoned to purchase and arrange next day delivery. Staff were very helpful and product was with me the next day.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.