My refund email was most confusing. Even now I’m having to wait to see my bank statement to see if I’ve been fully refunded.
Customer Services
JOY
6 years ago
Hiya,
I'm sorry that you're having difficulties with us.
If you need any help regarding this please email us at contactus@joythestore.com so we can see what you have been refunded.
JOY x
Отзывы о товаре
Дата покупки: 07/06/2019
0
Поделиться
Надежный клиент
6 years ago
A lovely online store, unfortunately the sizes might no always fit correctly and the international returns are not easy to do. Also, no possible exchange of sale items.
Customer Services
JOY
6 years ago
Hiya,
Thank you for providing us with some feedback- I'm sorry that you are having trouble with our sizes!
JOY x
The item that I ordered didn't actually turn out to look quite like the photo so I went to return it. There was a paid returns label in the bag and the refund arrived with me within the week. A shame...
читать еще
Customer Services
JOY
7 years ago
Hello,
Sorry to hear it wasn't what you were expecting! But thank you for the lovely feedback about the returns process, much appreciated :)
Have a nice day.
JOY x
Дата покупки: 01/06/2019
0
Поделиться
Надежный клиент
7 years ago
Quite fast shipping, but slow refund process.
Customer Services
JOY
7 years ago
Hiya,
Thank you for your feedback and letting us know where we can improve.
Have a lovely day!
JOY x
Отзывы о товаре
Дата покупки: 29/05/2019
0
Поделиться
Надежный клиент
7 years ago
A beautiful dress, great quality and quick delivery.
Отзывы о товаре
Customer Services
JOY
7 years ago
Hello!
So glad you love your new dress- must look fab! Have a lovely day!
JOY x
Дата покупки: 09/06/2019
0
Поделиться
Надежный клиент
7 years ago
Could improve return form
Customer Services
JOY
7 years ago
Hiya,
Thank you for letting us know how we can improve! I'll pass this suggestion on!
JOY x
Отзывы о товаре
Дата покупки: 09/06/2019
0
Поделиться
Надежный клиент
7 years ago
Have been very satisfied with my purchases
Customer Services
JOY
7 years ago
Hiya,
Very happy to know you're happy with everything!
Have a lovely day.
JOY x
Website crashed when making purchase so had to call to confirm it had gone through. Confirmation emails took several hours to arrive. Voucher was not emailed on the day it was supposed to - it was 24...
читать еще
Customer Services
JOY
7 years ago
Hiya, I'm so sorry to hear about this! If you'd like to email us at contactus@joythestore.com to talk further please do. I hope you're having a lovely day! JOY x
JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts.
Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts.
Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.
