Had a bit of a hard time getting a response when I had some questions but overall the service was good
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Trusted Customer
Nova Scotia, Canada
11 years ago
Что Trusted Customer сказал(-а) о itravel2000.com:
Serious booking issues the buyer is not made aware of
I wrote a letter to iTravel2000 two months ago, and have not had a satisfactory reply yet. The resort package we booked had serious issues with a matter of "VIP Status" existing there, and since the...
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Customer Care
itravel2000.com
11 years ago
Hello,
Thank you for your feedback and we are sorry to hear about the experience you received at the Lifestyle Tropical. We do see the letter you have sent to our Customer Service department regarding this. While we have not received a response back from Nolitours and the resort I do see it may take up to 8 weeks for us to receive one. We do apologize for the length in time this takes. We will be sending a follow up with Nolitours as we are the third party involved in your booking and will let you know the response as soon as we receive it. While you did book with itravel2000 the supplier of the product is Nolitours and as per their due process they have to review all post travel concerns regarding client's trips.
Regards,
Customer Care
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Trusted Customer
ORANGEVILLE
11 years ago
Что Trusted Customer сказал(-а) о itravel2000.com:
VEGAS OH VEGAS
GREAT TRIP GREAT STAFF AT ITRAVEL
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Trusted Customer
Cartagena, Columbia
11 years ago
Что Trusted Customer сказал(-а) о itravel2000.com:
Columbia
Since the resort was new to all inclusive they had a few things to iron out.
The meals were good but got boring as they were the same every day just the flavour was changed.
There were several times...
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Надежный клиент
11 years ago
Roc Arenas Doradas
Your company's service was great. Your rep Russell was very helpful on picking a resort for my vacation. His suggestion was great and we had a great time. He also answered all my questions and made...
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Надежный клиент
11 years ago
great customer service.
great customer service.
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Надежный клиент
11 years ago
Good but need more up tto date info
Booked a winter get away to Sonesta Mayo Beach in St Marteen with my hubby and another couple. Did lots of research, decided on the resort and spent approximately 2 hours on the phone (over the...
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Customer Care
itravel2000.com
11 years ago
Hello,
Thank you for your feedback. While the Superior Room is the most affordable room type offered by the property, the room you would be staying at on your vacation is assigned only at check in. The specific view of the rooms is provided by Sunwing and is only described to us as either Island view or Ocean view. We are happy to hear the Front Desk Manager at the hotel was able to assist in moving your room.
Regards,
Customer Care
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Надежный клиент
11 years ago
had cancel but.....
I had to cancel our tirp due to a family medical issue, but everthing the online booking, cancellation, the insurance, was all easy and handled very well. We would definetely book with iTravel again
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Надежный клиент
11 years ago
my trip.....
Was pleased with the service.I was told I was getting petro points but never did until I called back after the trip. Found it was very easy to book. Thanks Steve
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Надежный клиент
11 years ago
Agent assistance
I have booked several air only tickets lately and through the assistance of the iTravel agents have secured great pricing as well as being able to have all my questions answered at one time. I...
Founded in 1994, itravel2000.com is one of Canada’s largest independent travel companies and the nation’s trusted source in travel. With a mandate to offer clients best-in-class customer service, itravel2000.com provides Canadians with exceptional value complemented by the broadest range of travel options, including flights, hotels, vacation packages, cruises..
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Founded in 1994, itravel2000.com is one of Canada’s largest independent travel companies and the nation’s trusted source in travel. With a mandate to offer clients best-in-class customer service, itravel2000.com provides Canadians with exceptional value complemented by the broadest range of travel options, including flights, hotels, vacation packages, cruises..