I did not receive a copy of my insurance policy and there is no customer log in. I do not have an account number to chase this. I have no evidence of the cover I have paid for
Marketing Assistant
InsuraWedding
2 years ago
Dear Miss Muir,
Thank you for your feedback. We are sorry to hear that the experience you had didn't meet your expectations. Normally, your policy documents are emailed to you as soon as you complete your purchase.
Please rest assured that we have re-sent your documents to the email address you have provided. However, if you can’t see them, please check your junk and spam folders, as unfortunately sometimes emails can mistakenly end up in there.
Currently we don’t have a customer portal for you to log in to, hence why you couldn’t find it. However, the good news is, we are in the process of developing our portal to download your documents, and it will be released very soon.
In the meantime, if you need to amend your policy or require additional copies of your policy documents, please contact our customer services team by calling 01483 806 828 or email us on enquiries@voyagerins.com and they will be happy to help.
We hope this answers the queries you have.
Yours sincerely,
The InsuraWedding Team
0
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MC
Mr James Cole
Подтверждено Feefo
2 years ago
0
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Надежный клиент
Подтверждено Feefo
2 years ago
No documents
We haven’t received our policy documents yet and can’t get in contact with anyone
Marketing Assistant
InsuraWedding
2 years ago
Dear Mr Galbraith,
Thank you for your feedback. We are sorry to hear your experience didn't meet your expectations initially.
We have re-sent your documents to the email address you provided. Please check your junk and spam folders, as unfortunately sometimes emails can mistakenly end up in there.
We have recently noticed that policy documents and quote that are send by email can often end up in junk and spam folders to email address from a certain provider and we are working with our systems provider to quickly resolve this issue.
Yours Sincerely,
The InsuraWedding Team
1
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Надежный клиент
Подтверждено Feefo
2 years ago
Excellent personal experience
When I rang with a couple of queries I had excellent help from Rebecca . She was exceptionally helpful and said to ring her back with any more queries .
0
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Надежный клиент
Подтверждено Feefo
2 years ago
Easy to use and covered everything we needed for our wedding
0
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Надежный клиент
Подтверждено Feefo
2 years ago
0
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Надежный клиент
Подтверждено Feefo
2 years ago
Insura wedding
Simple precess to take out and cost was comparatively good, but as with any insurance product won't really know the service quality unless I need to make a claim
0
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MB
Miss Emily Boig
Подтверждено Feefo
2 years ago
0
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Надежный клиент
Подтверждено Feefo
2 years ago
Great value
Competitive pricing, covered everything we needed. Easy to negotiate the website to find what we wanted
0
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Надежный клиент
Подтверждено Feefo
2 years ago
Excellent Service
Good service. Easy to tailor policy to requirements.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
