Holiday Gems больше не является активным клиентом Feefo
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Надежный клиент
Подтверждено Feefo
12 years ago
I spoke to Rachael, who was very pleasant
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Надежный клиент
Подтверждено Feefo
12 years ago
Initial booking printed and sent with wrong dates, needing customer assistance to help me complete.…
Initial booking printed and sent with wrong dates, needing customer assistance to help me complete. The hotel booked was advertised as 4 star. This was never a 4 star hotel!!
Apart from that...
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Надежный клиент
Подтверждено Feefo
12 years ago
FIRST TIME BOOKING THROUGH HOLIDAY GEMS, EXCELLENT SERVICE . EVERYTHING WENT VERY SMOOTHLY, AND BECAUSE…
FIRST TIME BOOKING THROUGH HOLIDAY GEMS, EXCELLENT SERVICE . EVERYTHING WENT VERY SMOOTHLY, AND BECAUSE WE HAD BEEN TO THIS HOTEL IN LANZAROTE BEFORE, HOLIDAY GEMS HAD PUT ON A NOTE SAYING WE WERE...
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Надежный клиент
Подтверждено Feefo
12 years ago
Would use HolidayGems again. Very helpfull and upfront with all costs
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Надежный клиент
Подтверждено Feefo
12 years ago
The service I initially received from the sales representative was good , but only up…
The service I initially received from the sales representative was good , but only up until the time of making payment. At this point I was charged twice for the holiday, i.e. two payments were taken...
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Holiday Gems
Holiday Gems
12 years ago
We do apologise for the initial error and thank you for accepting this as human error. Unfortunately, due to our accounting procedures and those of the banking system it can take up to 7 working days for a refund to reflect in your account. Whilst we regret the delay we are pleased that this was resolved within 7 days.
Надежный клиент
12 years ago
I accept your apology and understand that the delay with refunding was due to the involement of a third party in the transaction and not actually due to Holiday Gems. Thank you for your help.
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Надежный клиент
Подтверждено Feefo
12 years ago
Very helpful telephone service with hotel and flight selections.
Very prompt delivery of hotel vouchers and…
Very helpful telephone service with hotel and flight selections.
Very prompt delivery of hotel vouchers and boarding passes.
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Надежный клиент
Подтверждено Feefo
12 years ago
The holiday went very smoothly - no problems to report.
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Надежный клиент
Подтверждено Feefo
12 years ago
very happy with agent144 sian brilliant girl well done wee star!
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
