You can improve your service by making sure the packers put the correct goods in the parcels.I had 2 orderers delivered in a week and both orders were either the wrong amount or the wrong goods...
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Morgan - Help Team
HobbyMaker
3 years ago
Hello,
Thank you for your feedback.
We are very sorry to hear that you have recently been experiencing some issues, once we have received the wrong item we will refund your return postage and send the correct item out to you.
We are very sorry for any inconvenience that this may have caused you and we appreciate you patience regarding this matter.
JM
Отзывы о товаре
Дата покупки: 21/11/2022
0
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Надежный клиент
Подтверждено Feefo
3 years ago
Not received this yet
Отзывы о товаре
Jayne - Help Team
HobbyMaker
3 years ago
Hi,
Thank you for your review.
We are sorry to hear that you have not yet received your order, and understand your disappointment.
Due to the current Royal Mail strikes we are experiencing delays nationwide, which is sadly out of our control. We have taken a look at your order for you and can confirm that this is currently still in transit and should be with you in the next few days.
Please do give our team a call if you would like any further information.
Kindest regards,
JM.
Not received yet told it was on its way but no sign of it yet,doubtful if I’ll order again
Отзывы о товаре
Jayne - Help Team
HobbyMaker
3 years ago
Hi,
Thank you for your review.
We are sorry to hear that you have not yet received your order, and understand how disappointing this can be.We have double checked this for you and can confirm that this has indeed been handed over to Royal Mail for delivery, but due to ongoing strikes we are experiencing delays, which are sadly out of our control.
Please do give our Help Team if you wish to discuss this in more detail and they will be happy to assist you.
Kindest regards,
HM.
Over the years I have been happy with the service and delivery time with everything. After making cards and papercraft for many years I am delighted with you Hobby Maker channel, delivery time and...
The top crafting brands, all under one roof. With demonstrations from crafting experts live every day on Freeview 73, Sky 670, Freesat 806 and YouTube. Shop for crafting supplies on our website and join our crafting community on Facebook.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The top crafting brands, all under one roof. With demonstrations from crafting experts live every day on Freeview 73, Sky 670, Freesat 806 and YouTube. Shop for crafting supplies on our website and join our crafting community on Facebook.