They are friendly but they could do better at keeping customer's informed when investigating missing parcels, I have to keep chasing them up, still waiting for a purchase 2 weeks after it was...
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Abi - HelpTeam
HobbyMaker
3 years ago
Thank you for your feedback on the The Original CutterBee Scissors. We are sorry to hear that a previous order is missing, as we know this will be disappointing.
We have checked, and can see that a replacement item was sent out to you.
If you have any further queries, please call the Help Team at any time.
Hobby Maker
Order placed 22nd December but have still only received part of the order, the most expensive item is missing, it is now 6th Jan and I have still not received it, it is being investigated but don't...
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Отзывы о товаре
Jayne - Help Team
HobbyMaker
3 years ago
Hi,
Thank you for your review.
We are sorry to hear of the issues with this order, and understand your disappointment.
We have taken a look at this further, and can confirm that a replacement has since been sent for the missing item and we do hope that this has now arrived with you safely.
If you have any further questions for queries in relation to this matter, then please do give our team a call and they will be happy to assist you further.
Kindest regards,
HM.
Only part of order made 23/12/22 received to date,
Jayne - Help Team
HobbyMaker
3 years ago
Hi,
Thank you for your review.
We are sorry to hear of the issues with this order and understand your disappointment.
We have taken a look at the tracking, and it now appears that all parts to this order have now been scanned as delivered. If this is not the case, please do give our help team a call at your earliest convenience, and they will be able to look into this further for you.
Kindest regards HM.
The top crafting brands, all under one roof. With demonstrations from crafting experts live every day on Freeview 73, Sky 670, Freesat 806 and YouTube. Shop for crafting supplies on our website and join our crafting community on Facebook.
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Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The top crafting brands, all under one roof. With demonstrations from crafting experts live every day on Freeview 73, Sky 670, Freesat 806 and YouTube. Shop for crafting supplies on our website and join our crafting community on Facebook.