Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Hiscox Insurance | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 3,892 отзывов

Надежный клиент

Подтверждено Feefo

3 years ago

Smooth, easy process buying PLI insurance

I have only just bought insurance so can't comment on making a claim or contacting their team. However securing insurance online using their website was very straight forward. A very smooth and easy...

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Márcia

Hiscox Insurance

3 years ago

Dear Customer, Thank you for your review. We are glad to receive your positive feedback and happy to know that you had a straightforward experience on our website. Hiscox Support Team Reviews@hiscox.com

Надежный клиент

Подтверждено Feefo

3 years ago

Terrible quote retrieval process

When getting a quote fields including phone # are optional but they are required in order to retrieve the quote and continue with it. You also expect the user to recall a number of fields such as...

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Melinda

Hiscox Insurance

3 years ago

Dear Customer, Thank you for your feedback. I’m sorry you found the retrieval process unsatisfactory. We try to balance making the process as easy as possible with the need to keep customers data secure. I have passed your feedback onto the team responsible. However if you still need any additional information please contact us at reviews@hiscox.com Thank you in advance. Hiscox Support Team Reviews@hiscox.com

Надежный клиент

3 years ago

OK well username/password or email/validation link are widespread for security sensitive uses, but the bug in your system is that what amounts to a password, because it is essential for logging in (i.e. a telephone number) is an optional. You need to fix this, and you need to tell people exactly what information they will need in order to access the quote. Or you need to move to magic links for quote retrieval.

Promoting Inclusion Through Sport

Подтверждено Feefo

3 years ago

Что Promoting Inclusion Through Sport сказал(-а) о Hiscox Insurance:

Fast, Efficient, Thorough And Friendly

Fast, efficient, thorough and very friendly voice on the phone. Unusual in these AI and Technology infused business agendas. Nice to know the customer actually means enough to talk to them.

Melinda

Hiscox Insurance

3 years ago

Dear Customer, It is great to hear that our service team delivered according to your expectations. Quickly and accurately servicing our customers is one of our goals. Thank you so much for taking the time to share your positive experience with Hiscox. Hiscox Support Team Reviews@hiscox.com

Надежный клиент

Подтверждено Feefo

3 years ago

Easy but Professional

Quick and easy to do online, but thorough and professional. I've used Hiscox before and will continue to do because I can do what I need to do without difficulty and get the affordable cover I need.

Melinda

Hiscox Insurance

3 years ago

Dear Customer, Thank you for your constructive review. Quickly and accurately servicing with our customers with competitive prices is always one of our main goals. Hiscox Support Team Reviews@hiscox.com

Надежный клиент

Подтверждено Feefo

3 years ago

Polecam

Szybko i sprawnie

Melinda

Hiscox Insurance

3 years ago

Dear Customer, Dziękuję. We are glad to receive your positive feedback. Hiscox Support Team Reviews@hiscox.com

Intuitive Consultancy Services (ICS) Ltd

Подтверждено Feefo

3 years ago

Что Intuitive Consultancy Services (ICS) Ltd сказал(-а) о Hiscox Insurance:

Great offer through FreeAgent. I could have got the same cover for less, but actually chose more cover for slightly more (than I was already paying Hiscox i.e. existing customer).

Melinda

Hiscox Insurance

3 years ago

Dear Customer, Thank you for taking the time to leave us a 5* review. We're really pleased you choosing Hiscox to work with. Hiscox Support Team Reviews@hiscox.com

Bourne International Advisors Ltd

Подтверждено Feefo

3 years ago

Что Bourne International Advisors Ltd сказал(-а) о Hiscox Insurance:

Online process is hopeless

Keep the quote, rather than have to input all info every time the quote is retrieved

Melinda

Hiscox Insurance

3 years ago

Dear Customer, We are sorry to hear you had a frustrating experience, this is certainly not the level of service we expect for our customers. In case you wish to be contacted by us for any additional information please contact us at reviews@hiscox.com mentioning your Hiscox policy number. Thank you in advance, Hiscox Support Team Reviews@hiscox.com

Bourne International Advisors Ltd

3 years ago

Then sort it out! Other customers have said the same thing in their reviews. Every time the quote is retrieved, a while new set of inputs is required. Which makes the retrieval process irrelevant. You might as well get a new quote.

Mark Anthony Gardens

Подтверждено Feefo

3 years ago

Что Mark Anthony Gardens сказал(-а) о Hiscox Insurance:

Well done Hiscox. Please keep up the good work 👍

I have given a five stars because the online form was straightforward and not unnecessarily complicated. My quote was far more reasonable than the Simply Business renewal quote I received. I would...

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Melinda

Hiscox Insurance

3 years ago

Dear Mark, Thank you for your constructive review your opinion is important for our improvement. Quickly and accurately servicing our customers is always one of our main goals. Hiscox Support Team Reviews@hiscox.com

Надежный клиент

Подтверждено Feefo

3 years ago

Straightforward, comprehensive cover

Quick and simple quote and buy, good level of cover and premium verybgood.

Melinda

Hiscox Insurance

3 years ago

Dear Customer, Thank you for your review. Our goal is to provide a stress-free experience and competitive prices. Thank you for choosing Hiscox. Hiscox Support Team Reviews@hiscox.com

self employed

Подтверждено Feefo

3 years ago

Что self employed сказал(-а) о Hiscox Insurance:

Worthiest experience ever ! I just want my money back. My name is self employed??? I even can't call them in weekend.

Becca

Hiscox Insurance

3 years ago

Thank you for bringing the error to our attention. We have spoken today to get everything sorted, if you need anything else please contact our business insurance team on 01904 618200.

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