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Отзывы о HardSoft Computers | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 553 отзывов

Надежный клиент

Подтверждено Feefo

7 years ago

Great experience

Excellent friendly, efficient service.

Дата покупки: 04/01/2019

Надежный клиент

Подтверждено Feefo

7 years ago

Fast and very professional staff.i was sorted in few days with payments and equipment delivered.

Дата покупки: 04/01/2019

Надежный клиент

Подтверждено Feefo

7 years ago

great service, great deal

very straightforward and clear communications and a very good deal for small businesses

Дата покупки: 02/01/2019

Trusted Customer

Подтверждено Feefo

7 years ago

Что Trusted Customer сказал(-а) о HardSoft Computers:

Beware the hidden charges

Overall my experience with Hardsoft was a poor one. Signed up online and got a quoted price for a new PC. This was relatively painless and I was happy with the quoted price. No mention of...

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Sharon

HardSoft Computers

7 years ago

Hello Alan. Thanks for your comment. Unfortunately, we had your refund returned to us yesterday due to an error with the bank details. Your account manager, Scarlett, is getting in touch separately to check this with you and resolve this asap.

Trusted Customer

7 years ago

Thank you. that was a typo on my part it seems. Regardless of this, it would have been picked up sooner had the payment been processed when it was first due to be processed.

Дата покупки: 09/11/2018

Trusted Customer

Подтверждено Feefo

7 years ago

Что Trusted Customer сказал(-а) о HardSoft Computers:

Great Service

Дата покупки: 16/11/2018

Надежный клиент

Подтверждено Feefo

7 years ago

Great as always!

Always great and we have used them for over 20 years!

Дата покупки: 07/11/2018

Trusted Customer

Подтверждено Feefo

7 years ago

Что Trusted Customer сказал(-а) о HardSoft Computers:

More clarity re additional costs

They supplied my new Mac quickly and efficiently. However, it was not until I was going through the final paperwork with regards to leasing the Mac that it was clear that although the cost of the Mac...

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Sharon

HardSoft Computers

7 years ago

Hello John

Thank you for taking the time to review us. We're sorry to hear that you felt more clarity was needed. The admin fee is chargeable by the lease company, unfortunately. But the good news is that the 1.5% charge is payable for monthly invoicing, and as a direct debit customer this doesn't apply to you.

If you have any queries at all please don't hesitate to contact your account manager who will be happy to help you.

Kind regards

Sharon

Trusted Customer

7 years ago

Hi Sharon I'm delighted to hear the 1.5% does not apply. Thank you for getting back to me. Regards John

Дата покупки: 04/10/2018

Trusted Customer

Подтверждено Feefo

Ireland

7 years ago

Что Trusted Customer сказал(-а) о HardSoft Computers:

Greats sales, bad after sales

Great the sales rep Scarlet was brilliant, had a problem hardware wise and im still to hear back over 4 weeks now :( Sales a+++ Customer care after sale ---- If it wasnt for Scarlett id be leaving...

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Sharon

HardSoft Computers

7 years ago

Hello Aaron.

Thank you for taking the time to give us a review. We're pleased Scarlett was so helpful but disappointed to hear that your hardware issue is yet to be resolved. Ben in our technical team will be in touch with you today to help resolve the matter for you as quickly as possible. Scarlett is your account manager and will be liaising with Ben, so will also be happy to help in any way she can.

Kind regards

HardSoft

Дата покупки: 04/10/2018

Trusted Customer

Подтверждено Feefo

7 years ago

Что Trusted Customer сказал(-а) о HardSoft Computers:

If you need to lease - do it with Hardsoft

Very friendly service, helpful on the phone - And delivered the goods! 5 star

Дата покупки: 07/09/2018

Trusted Customer

Подтверждено Feefo

7 years ago

Что Trusted Customer сказал(-а) о HardSoft Computers:

Perfect fora busy marketing agency!

The service from HardSoft has been genuinely superb. Their offers, speed and service are unrivalled and the turnaround is exceptional - important for a busy marketing agency! Great work guys.

Дата покупки: 19/09/2018

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