It was cancelled. I have not received my refund yet. I’m disappointed. ☹️
Andrei
Gray Line Iceland
1 year ago
Hello Dear Customer, Thank you kindly for taking the time to leave feedback. We are sorry to hear about the tour cancellation and understand your disappointment. Please keep in mind that the Northern Lights are a natural phenomenon. Our experienced team can only do their best to predict when and where they might appear, but ultimately, Mother Nature has the final say. We offer a lifetime guarantee for our customers to provide as many opportunities as possible to see the lights, and we hope to welcome you aboard again.
Regarding your refund, requests must be submitted via email so our team can process either a refund or a rescheduling of your tour. We kindly ask you to email us at iceland@grayline.is with your booking reference number and details of your refund request.
Sincerely,
Gray Line Team
Prepaid online and then sent me a scannable code to my email
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Gray Line Team
Отзывы о товаре
Дата покупки: 21/10/2024
0
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Надежный клиент
Подтверждено Feefo
1 year ago
Easy and clear!
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
We appreciate your positive feedback and kind words.
Thank you for choosing Gray Line. We look forward to welcoming you back in the future!
Best regards,
Gray Line Team
It is necessary to be attentive to chose the right date….but everything all in all: very easy, quick and secure.
Andrei
Gray Line Iceland
1 year ago
We would not be able to grow and develop without feedback like yours, Henrike. We are thrilled you had a great experience with us and hope to see you again soon.
Best regards, Gray Line Team
Отзывы о товаре
Дата покупки: 20/10/2024
0
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SS
Shosha Shen
Подтверждено Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Shosha,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Отзывы о товаре
Дата покупки: 17/10/2024
0
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EV
Erik Von
Подтверждено Feefo
Orlando, Florida
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Erik,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Отзывы о товаре
Дата покупки: 15/10/2024
0
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Надежный клиент
Подтверждено Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Отзывы о товаре
Дата покупки: 18/10/2024
0
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LS
Louise Haywood-Smyth
Подтверждено Feefo
Tamworth
1 year ago
Что Louise Haywood-Smyth сказал(-а) о Gray Line Iceland:
Hey Louise, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Best regards, Gray Line Team
Отзывы о товаре
Дата покупки: 14/10/2024
0
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Надежный клиент
Подтверждено Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Отзывы о товаре
Дата покупки: 14/10/2024
0
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AK
Andrzej Kotow
Подтверждено Feefo
Waterloo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Andrzej,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.