we booked a hotel pick up to airport and chosen the slot at 03:00-03:45, then received confirmation and the pick up time is at 03:00. On the day i arrived at the pick up point at 02:55, stand in the...
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Fanney
Gray Line Iceland
9 years ago
Thank you for your review. The booking confirmation sent to you with your transfer details states the following: "Pick up from hotels and guesthouses starts 30 minutes before the tour departure time stated on your voucher. " This means that if you select the 03:00 departure, the pick-up starts at 02:30. We sent a driver to collect you at that time, who reported you as "no show" at 02:35. The driver then had to continue on his route to collect other passengers and was unfortunately not able to call you.
I am glad to hear that you were able to catch the next bus instead, we have frequent scheduled departures and if passengers miss their bus we try our best to accommodate them on the next one.
TC
Trusted Customer
9 years ago
What a mess? a pick-up come with 3 different time from the company, from your other reviewers I am definitely not the only one been confused. Have booked many pick up from other companies/countries, they all deadly simple !!!
Anyway, i had a very bad experience for this service, not recommend!!!
Дата покупки: 27/03/2017
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TC
Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о Gray Line Iceland:
Easy and efficient booking service
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Дата покупки: 29/03/2017
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Надежный клиент
9 years ago
Booking process was efficient and very easy.
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Дата покупки: 28/03/2017
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Надежный клиент
9 years ago
The weather was not that perfect but I enjoyed it a lot. The guide was enthusiastic and knowledgeable.
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Дата покупки: 02/04/2017
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TC
Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о Gray Line Iceland:
Booked all trips during recent stay in Iceland with Gray Line, including airport transfers, Golden Circle and South Iceland tours. Very happy with service,quality of tours and pick-up arrangements...
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.