1st class service. And very pleased with with our Purchase. Thank you. Mr T Hickey.
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Надежный клиент
11 years ago
Fast efficient service & rang to confirm delivery
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Надежный клиент
11 years ago
The number of times I called to get clarification on my delivery date and was…
The number of times I called to get clarification on my delivery date and was told that someone would call me back - no one ever did!!
Grass 247
Grass247
11 years ago
We are very sorry for the lack of communication with regards to your recent order. We generally pride ourselves on resolving customer queries as quickly as possible so it is disappointing to hear that in this case we have let ourselves down.
We do have a call tracking system in place and I have managed to identify the consultants that were spoken to and this will be fed back to them 1 to 1 to improve the service provided in future.
I am very sorry that you had to make repeated calls to us and apologise for the inconvenience this may have caused you as a result.
Thank you for taking the time to speak to me today and I hope that the resolution offered is acceptable. I am glad to hear that you are happy with the product itself and again apologise for the lack of information provided.
Should you have any further queries please do not hesitate to contact us on 0800 0599 247 and we will do all we can to address any queries you may have.
Kind Regards
Adam
Grass 247
Надежный клиент
11 years ago
I have been contacted by Grass 247 to discuss my feedback and explain the measures they are putting in place to improve their customer service, which includes additional front-line staff. I think these actions will improve matters and will hopefully match the quality of the actual product, which has fully met my expectations. I particularly like the fact that they took the time to call me to follow-up on my feedback - this is very rare and highlights their commitment to improving service.
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Надежный клиент
11 years ago
Awesome
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Надежный клиент
11 years ago
Great customer service and an excellent product
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Надежный клиент
11 years ago
Extremely helpful
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Надежный клиент
11 years ago
Fast delivery
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Надежный клиент
11 years ago
product arrived a day later tha advised, stayed on at work 2 hours late to…
product arrived a day later tha advised, stayed on at work 2 hours late to take delivery but it did not arrive
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Надежный клиент
11 years ago
At first we were told 8,9,10, day delivery then it came in 2.The site says…
At first we were told 8,9,10, day delivery then it came in 2.The site says next day,5 days after it was delivered we had a call to tell us our grass was being loaded onto the van and we will be with...
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
