grandedigital.co.uk больше не является активным клиентом Feefo
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Надежный клиент
Подтверждено Feefo
3 years ago
Hopeless
Didn't turn up for original appointment. "All day" appointments mean waiting in all day - promused an hour's notice so that we DIDNT have to wait in all day. Actually 20 minutes - luckily I was home....
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Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon --
Apologies we had to rearrange the appointment which unfortunately can happen from time to time due to circumstances out of our control. We never expect customers to wait in if we have a mobile number to contact, this should be made clear at the point of booking.
Until we have done a full survey we can't establish what work is required. However, in this instance the engineer considered the bespoke woodwork which we were not prepared to leave any permanent damage. Specialist tools would be required to complete this job, so apologies for not being able to assist on this occasion.
Kind Regards,
The Grande Digital Team
Надежный клиент
3 years ago
I asked our expert kitchen fitter who looked at the strength and thickness of the backboard, saw it was strong enough for the TV bracket and fitted it in half an hour / with no specialist equipment. Works perfectly.
Grande Digital
grandedigital.co.uk
3 years ago
Hi
Obviously great to hear you managed to get the job sorted. Apologies once again we were unable to assist.
Enjoy the rest of your day.
Regards
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TR
Tracie
Подтверждено Feefo
Milton Keynes
3 years ago
Что Tracie сказал(-а) о grandedigital.co.uk:
Paul who installed the ariel was so lovely and so good, really nice to have someone with personality and he was really nice and just got on with it. On the downside, i wanted an invoice for the...
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Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon Tracie --
Firstly thank you for taking the time to write a review and share your experience on Feefo. Your kind words and feedback regarding the service provided by the engineer will be forwarded to him shortly, so thank you on his behalf. We understand that you have now since had a copy of the invoice sent by email.
Enjoy the rest of your day and have a lovely Christmas.
Kind Regards,
The Grande Digital Team
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Надежный клиент
Подтверждено Feefo
3 years ago
Great service
Really nice engineer great customer service at a reasonable price. Will recommend
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon --
Great to hear that the customer service received was to your satisfaction. Thank you from the team and engineer for leaving a 5* review after our recent visit.
Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
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SY
Sylvia
Подтверждено Feefo
3 years ago
Что Sylvia сказал(-а) о grandedigital.co.uk:
Seems a good company
Excellent service. The engineer arrived on time & gave us Excellent information about what we needed, just seemed expensive. To gain 25 % off we had to have the work done immeditely which was...
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Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon Sylvia --
Thank you for taking the time out of your day to write a review and share your experience after our recent visit. Great to hear the service received by the engineer was excellent. We do advise on price without obligation before any work is carried out. It's also easier for us to try and do the work on the same day which saves on fuel and a revisit etc. If we can be of any further help please do not hesitate to contact the team.
Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
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DA
David
Подтверждено Feefo
Warrington
3 years ago
Что David сказал(-а) о grandedigital.co.uk:
Great service.
Excellent same day service with great communication Engineer friendly and efficient. Would definitely use again.
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon David --
We are so pleased we were able to meet your expectations and reached you in a timely manner on the same day of your initial enquiry. On behalf of the team, thank you for taking the time to write a review and sharing your positive experience.
Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
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JO
JOHN
Подтверждено Feefo
Berkshire
3 years ago
Что JOHN сказал(-а) о grandedigital.co.uk:
Grande Digitial callout
The installer assessed the problem due to a weak tv signal. The installer explained that this was due to an aerial lead splitter, which had previously been installed, rather than the aerial itself. ...
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Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon John --
Great to hear that the services received was to your approval. It's really appreciated that you took the time to write a review - please do not hesitate to contact the team if you experience any further issues.
Have a great day and thanks again.
Kind Regards,
The Grande Digital Team
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JO
JOHN
Подтверждено Feefo
3 years ago
Что JOHN сказал(-а) о grandedigital.co.uk:
Excellent service Freindly and helpful installer very good value
Yes I would
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon John --
We are so pleased we were able to meet your expectations, your kind words will be shared with the team.
It's really appreciated that you took the time to write a review.
Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
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HA
Hayden
Подтверждено Feefo
3 years ago
Что Hayden сказал(-а) о grandedigital.co.uk:
Excellent Service
Engineer arrived on time. Very pleasant and helpful person. Completed the work very quickly and efficiently. Very satisfied with the experience. Would recommend.
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon Hayden --
We are so pleased we were able to meet your expectations, arriving on time, the work completed to your satisfaction by the engineer. It's really appreciated that you took the time to write a review.
Enjoy the rest of your day and thanks again.
Kind Regards,
The Grande Digital Team
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MR
mrs
Подтверждено Feefo
3 years ago
Что mrs сказал(-а) о grandedigital.co.uk:
Professional service. Telephone service very professional
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon Mrs Taylor --
Firstly thank you for taking the time to write a review and share your experience on Feefo. Your feedback regarding the professional service provided by the team and engineer will be shared with everyone at Grande Digital.
Enjoy the rest of your day and thanks again.
Kind Regards,
The Grande Digital Team
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Надежный клиент
Подтверждено Feefo
3 years ago
You didn't the job at all.
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon --
We have consulted with the engineer who made the visit to your property. Unfortunately we only work on Astra 28.2 satellite dishes and not foreign types.
This should have been established at the point of booking so apologies for any inconvenience, your feedback will be shared with our service team.
Kind Regards,
The Grande Digital Team
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.