Отзывы о Golfbreaks

Dear Christopher, Thank you for taking the time to put down your thoughts in writing. I am sorry for your frustrations with the hotel. I am happy to learn your concerns were addressed by Golfbreaks.com who acting on your behalf communicated with the hotel regarding your less than ideal experience. This is part of the service Golfbreaks.com provides for its customers. We are available to assist pre, during, and post travel. Your concern was reviewed, and escalated to the senior levels of management on both the side of Golfbreaks.com and the hotel resulting in a satisfactory outcome for you and your party. Liaising with the Golfbreaks.com Head of UK Sales who you spoke with directly, and who opened the lines of communication between the hotel and yourself. The agreement of the arrangements lies between the yourself and the supplier. Our role in this circumstance is to listen to your concerns and provide the best service within the parameters of our responsibilities. I would like to address your comment regarding (according to Golf breaks your contract is with the hotel and not themselves). This is exactly correct. When you make a UK Hotel Booking, we will act as an agent in the booking of your hotel accommodation. Your contract will be with the hotel and their booking conditions will apply. As agent, we accept no responsibility for the provision of the accommodation by the hotel (including its facilities and services) with whom you have a contract. All hotel accommodation that we provide or that is sold through us is not an offer by us to sell any accommodation, but an invitation to you to make an offer to the hotel. We are authorised to accept that offer on behalf of the hotel or to reject it. Our responsibilities are limited to making the booking in line with your instructions. Which we completed accurately. Golfbreaks.com is not a terms and conditions based company rather we employ a customer centric approach. The necessary parameters are in place in order to protect our customers and Golfbreaks.com. This being said, if there is an issue our customers need assistance with we will always support with the aim to reach the best possible outcome. Liaising with my Head of UK Sales Manager I am happy to learn a satisfactory outcome was reached. He relayed to me your thanks and appreciation in the end for providing the assistance and service Golfbrteaks.com is known for. Reading your review in its entirety I am aware you provided your comments prior to the final decisions on considerations secured for you with the assistance of Golfbreaks.com, from the venue. My hope is after reflection you will allow Golfbreaks.com the pleasure of arranging your future Golfbreaks. I do look forward to hearing about your next Golfbreaks.com golf break. Kind regards, Rusty