Love the interaction with the online auction host, who normally offers you a very competitive price. Delivery always on time with helpful E-mail updates.
Good morning,
Thank you for your feedback regarding item OHLU09.
It was great speaking with you today regarding the issues that you have had with this particular item. We're sorry to hear that you were disappointed with this particular item and that it wasn't what you had expected. We have checked the product information for this item and it has only received a heat treatment and has not been oiled. If you are unhappy with the item, we would recommend returning the item back to us for either a refund, replacement or a credit. We operate a 30 day money back guarantee which begins on the day that you receive your goods.
We are also sorry to hear that you feel as though delivery was a little slow. We have had a look at the tracking details for the parcel and this item was delivered to you within the estimated 4-6 working days for standard deliveries. However, we will definitely take your comments on board and will pass them on to the relevant department with the hope of improving this area of our business.
If you require any further assistance, please contact our help team.
Kind regards,
Clare W - Help Team
www.gemcollector.com
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
