Good afternoon,
Thank you for taking the time to leave feedback.
We have attempted to make contact with you and unfortunately, you have not been available.
We are so very sorry to hear that item 0.30ct AAA Tanzanite (H) - ZBFI17 was not to your satisfaction, and we understand how disappointed you must feel.
We can confirm that your return has now been received, and a refund has been processed.
If you have any further queries, please do not hesitate to contact a member of our Help Team on 0800 330 8000 (option 3).
Many thanks.
Jayne - Gemporia
Отзывы о товаре
Дата покупки: 07/12/2017
0
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Надежный клиент
8 years ago
Great customer servicce team. Entertaining & informative presenters.
Отзывы о товаре
Дата покупки: 01/12/2017
0
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Надежный клиент
8 years ago
A great shopping experience with excellent customer service as usual .
What can I say about this one? 3 days wasted waiting and to keep being told it’s on its way to me, then I get it and the box is crushed and items damaged, staff not leaving call notes on the system...
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Gem Collector UK
Gem Collector UK
8 years ago
Good afternoon,
Thank you for your feedback regarding our service.
We can see that you have spoken to various members of staff with regards to the issue that you have had with this particular order and delivery. We are very sorry to hear of the issues that occurred in this instance and we do apologize for any inconvenience this may have caused you. We can see that you have been speaking to Matt from our Lost Parcels team regarding this and a replacement item for the product which was damaged has now been sent out to you and a good will credit was added to your account as an apology for the issues that occurred.
If you require any further assistance, please do not hesitate to contact us on 0800 330 8000 or email us at help@gemporia.com.
Thanks,
Clare W - Help Team
www.gemporia.com
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
