Отзывы о Gem Collector UK

Thank you for your Feefo review. We're very sorry to know that you were disappointed with the service you have received from us, here at Gemporia. We will definitely pass this feedback through to the team for you. If you would like to discuss this further, or for anything else, please call into our Help Team on 0800 330 8000 and choose option 3 for Customer Services. Thank you, Kriss Hall - Online Customer Service Advisor - Gemporia

Thank you for taking the time to respond to our request for feedback. We're sorry to learn of your disappointment with our delivery service. We've checked the status of this order and information from Royal Mail suggests the parcel was delivered to your address or a neighbour on 2018-01-26. Please be advised that we cannot guarantee a response to queries raised via Feefo. However, our Help Team are available 24/7 to assist with any urgent/time-sensitive queries. We trust you are now in receipt of your order, as we do not appear to have received any contact into our Help Team since the review was posted. If you wish to discuss the matter further or if we can be of any other assistance, feel free to contact us directly. We're available at help@gemporia.com or 0800 330 8000 (UK) 1 800 500 6010 (US). Kind regards, Gemporia - Help Team

Thank you for leaving your feedback regarding your purchase of the 6.30ct Anahi Ametrine (N) - LVCI71, The item shown on screen will have been from the same batch as the ones that we send out, and the stones are chosen to be as closely matched as possible. However, we are sorry if you felt the Anahi Ametrine stone did not display the same colour properties, as we know this can be disappointing, Please return it to us for a refund or a credit and will be happy to authorise this for you. Tom Whitty Help Team - Gemporia.com

Good morning, Thank you for your feedback regarding our service. It was great speaking with you today. We're sorry to hear that you were disappointed with the changes to the authenticity certificates, your feedback regarding this issue is much appreciated. The decision was made to change this in order to ensure that our branding was consistent across all of our Gemporia products. However, we will certainly make sure that your comments are passed on to management regarding this. If you require any further assistance, please do not hesitate to contact us on 0800 330 8000 or email us at help@gemporia.com. Thanks, Clare W - Help Team www.gemporia.com