Отзывы о forward2me

Hi there,Many thanks for your feedback.We are pleased to heat that you had a great forwarding experience through our service but feel you were not provided with the information required relating to repacking or the onward shipping processes.I have checked your last 2 recent shipments, more so your DHL shipment that was dispatched from our UK warehouse to France on 05.01.22, and I can see both of your packages were not submitted for a repack service prior to shipping.The contents of your packages were containing clothing items which can create a lot of unnecessary volume and a consolidation or repack service can sometimes beneficial for these types of items because even though they create a lot of excess volume, they can be reduced down smaller and they are relatively light in weight. Our combine and repack service option is where we open all of your selected packages and repack your goods into fewer smaller packages. Where the chargeable weight has been determined by the volumetric weight it is sometimes a good idea to combine and repack your items into fewer package to reduce costs and eliminate risk of individual boxes going missing. We do provide information to assist you in making your decision for repacking from your account once you select the combine and repack option from your inbox. I have calculated that you would not have really saved a lot on costs for the overall shipping by combining and repacking your 2 clothing packages into one piece this time round. Firstly because the current shipping rates for within mainland Europe are as a low as they can be with all of the available courier services currently and, although the chargeable weight of your shipment had been determined by the total volumetric weight of your 2 packages, as a multi piece, at 13.15 kg whereas the actual weight of the goods was 6.05 kg, your total cost for shipping would have still calculated close to the same price as it is currently by not consolidating both clothing packages as one piece due to the additional repack fees per package that have been added to your final invoice after the repack was completed. If you had repacked the 2 clothing packages into one piece this would have reduced your shipping costs with the courier slightly but you would have then had additional repack fees per package to pay on top of the original base shipping price which would have then increased the overall shipping costs again. If you order items from UK based retailers you will be required to pay additional purchase VAT 20% for the goods. In order to recover the VAT from the seller side you would need to be able to provide the UK seller evidence that the goods have been internationally shipped. If you are considering purchasing high value goods you might benefit more from using our Tax Free warehouse. All retailers who offer delivery to the Channel Island are not permitted to charge purchase VAT for goods entering Guernsey.It is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address. It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.We are required to show the total shipping costs paid on the commercial invoice. All courier services we use clear shipments through their own customs clearance departments and the clearance team need to be able to access the original shipping price paid to calculate the taxes against and to ensure the couriers do not use default shipping costs. We can remove the courier shipping costs from the commercial invoices by request from our customers, and this option can also be amended yourself by going to your 'Profile' section and 'Addresses'. When you click into your 'Shipping Addresses' there is a check box option at the bottom labelled"Include shipping price on commercial invoice". However, removing this option may mean the couriers will use a default shipping price to calculate the duties and taxes owing which usually calculates higher in value than the actual shipping costs paid. Please be aware that as of 1st July 2021 the import VAT free buffer for shipments into the EU with a total declared value of £15.00/€22 or less no longer applies and all imports are now subject to EU VAT. Local duties and taxes are calculated from the commercial declared value of the goods in the shipment and also on the freight costs. I hope this information is useful to you and assists you with reconsidering your current rating for our services.We really hope that we can continue to assist you with all of your shipping needs further in the future.If you do have anymore questions or regarding the information I have provided to you today please don't hesitate to get in touch with us and one of our customer experience agents will be more than happy to assist you.Kind RegardsHayley

Hi Sam,Many thanks for your feedback and for your continuous patience.I understand this issue has been very frustrating for you and I can only apologize, once again, for any confusion and lack of unprofessionalism that you feel was provided to you in our previous responses that were relating to this case with your missing FedEx shipment.There was some confusion with your account details, originally, because it appears you have 2 accounts set up through our service, one being under your Facebook email address. Is there one of these accounts that you no longer use that we can close to avoid further confusion going forward?I can see the case with your missing shipment has already been escalated to an investigation with FedEx and we are currently awaiting further updates on evidence relating to the delivery location of your package from FedEx shipment. As soon as we have further updates on the status of the investigation from FedEx we will be back in touch to update you. Please be assured we are chasing this issue daily with the courier to get this delivery error concluded and resolved for you as quickly as possible. We ask that you continue to monitor for further updates from us via email.I hope this helps you further and please do let me know if you have anymore questions or concerns in the meantime.Kind RegardsHayley