Отзывы о forward2me

Hi there, Many thanks for your feedback. We are sorry to hear that you feel dissatisfied with our services. I do clearly recall responding to your previous review in Trustpilot that was relating to this same issue, however, your previous Trustpilot review provided insufficient customer account or shipment information, which is required in order for us to be able to locate your account details with our service and enable us to look into your issue in more detail. I am pleased that we are now able to evaluate that the previous review in Trustpilot was in relation to your account. I have now be able to check your account and communication history with our services. I can see you were querying the shipping costs and service options available to you with one of my agents. I believe you wanted to send your 2 backpacks with the untracked Royal Mail Budget service but this courier option was not showing for your package from your account when you clicked 'Ship Now'. I must make you aware that the untracked Royal Mail budget service is for a package with a weight of less than 2 kg, overall dimensions of less than 90 cm and a value under £20. Unfortunately the stated package limitations and requirements for the untracked shipping option are not specified by us as a forwarding service, these are specified by the courier service Royal Mail and because your package, conta8inbign the 2 backpacks, was over 90 cm in dimensions overall and over the maximum value of £20.00 this is the reason why you were not given the untracked shipping service option for your package. We do advise customers to always send their goods through one of our available tracked services to ensure the stated movement and location of their packages through the shipping network. The Royal Mail budget service, although is a cheaper shipping option, is classed as a standard untracked postal service, there would be no way of locating your package once it leaves our facility, the delivery timeframe can take up to 6 weeks to be completed and there is no cover for loss or damage of your package through this Royal Mail service. We have done some calculations on your original package and we do feel that you were offered the most cost effective courier service for your package with the fully tracked TNT Economy service. The chargeable weight of your package was being based on the volumetric weight (size of the package) for the shipping prices with the courier services and if you had chosen to send your package from a combine and repack service to attempt to make the size of the backpacks in the package smaller and reduce the overall dimensions of the package this would have not altered the shipping costs with the available tracked courier services much more, TNT Economy service would have still been the more cost effective courier service option for your package and you would have ended up paying an additional £2.00 repack fee unnecessarily. Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping. All courier transit times stated on our website can only be seen as an estimate due to transit times being subject to any unavoidable transit or connection delays with the couriers or local customs clearance. However I have looked at the tracking link for your shipment with the TNT Economy service and I can clearly see your package was delayed in the network for 3 weeks. I cannot see that any of the delays were linked to customs clearance delays which is usually the main reasons for shipments taking longer to move onto delivery in the network especially if there is a backlog for the couriers at destination. We apologize for any frustration and inconveninece this long delay with your shipment has caused you. I have immediately submitted a query to TNT, in relation to the continuous delays for your shipment, to try to determine the cause and to also evaluate if it is possible for us to raise a claim with the courier for the 3 week delay, as the original shipper, and try to source some compensation for you. I will be back in touch with you via direct email to reiterate what has been discussed with you in from this review and to further update you on the status of the query I have open with TNT in relation to your shipment as soon as I have received a response from the courier. I hope the information I have provided to you has been useful, we hope this issue does not deter you from using our services again in the future and that you will choose to reconsider your current rating of our services. Kind Regards Hayley