Отзывы о forward2me

Hi, Many thanks for your feedback. I'm sorry to hear that you had some issues with shipping your goods recently and that you had to contact customer service for assistance. I see that they were able to assist you and iron out the issues you were experiencing, so hopefully the process will be smoother for you going forward. Kind regards, Tracy.

HI, Many thanks for your feedback. I'm sorry to hear that although you are overall happy with the service we offer you are not looking to use our services again due to the price for shipping. When shipping internationally from the UK couriers calculate the cost of shipping on the amount of space the shipment takes up in transit. This is called the volumetric weight. Couriers always calculate the fees in this way unless the actual weight of the parcel is higher than the volumetric weight. For this reason we do offer a combine and repack service, customers submit a request to our warehouse, who then evaluate the parcel to see if the size can be reduced to help make the shipment as cost effective as possible. I see that you did not take advantage of this option so although the weight of the parcel was 1.19 kg the volumetric and chargeable weight was 3.05 kg. If we had been able to reduce the package to the lower weight the cost of shipping may have been lower, we arrange a repack automatically, this option needs to be chosen by the customer. I can confirm that when you shipped your goods we did not have any economy services available. Within the past week we now offer FedEx Connect to the USA which is an economy service and is cost effective for smaller parcels. Also in the coming weeks you should see an economy service with UPS become available. I hope you will consider using our service again in the future and maybe try one of these economy services. Another option would be to take advantage of our free 30 day storage period and include a number of purchases within one shipment using the combine and repack process. Please feel free to contact our customer services at any time if you have any questions about my response or if you feel would like us to confirm any shipping prices before you go ahead with shipping. Kind regards, Tracy.

HI, Many thanks for your additional feedback. Please accept my sincere apologies if you felt that my original reply blamed you in anyway for not choosing the combine and repack service. Please be assured that this wasn't the case I was trying to explain that this service may be useful for you going forward. I take on board your further comments regarding the service not being clear on our website and will pass this information back to our engineering and design team who are currently working on our website interface to make our site more customer friendly. Hopefully this service will be useful you going forward and also the new economy service we have brought on with FedEx for shipping to the USA. I have contacted you directly to try to resolve the matter further and look forward to your response if you have any further questions. I hope you will consider using our service again in the future and that you feel I have taken your comments on board. Our customers are our business and feedback is very important to us. Kind regards, Tracy.

HI, Many thanks for your feedback, this is very important to us however I'm sorry that you feel that we aren't as good as other forwarders. We pride ourselves on being one of the best in the industry. I will contact you directly by email to see if there is a particular reason you feel this way and if there is something we can do to improve how you feel about the company. Kind regards, Tracy.