Отзывы о forward2me

Hi, Many thanks for your feedback. Although many retailers do offer to remove the vat on UK mainland purchases when shipping to Guernsey, this is at the sellers discretion however we do advertise a number of retailers who offer this service on the Tax Free warehouse page on our website. I have included a link here https://www.forward2me.com/warehouses/british-tax-free-warehouse/. This address is most cost effective for larger value purchases where the vat saving outweighs the slightly higher cost of shipping from Guernsey. Please don't hesitate to get in touch with our Customer Experience team if you require any assistance with your purchases going forward. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm pleased that all went well with your shipment and you are happy with the service you received from us. I have noticed that you did not take advantage of our combine and repack service, shipping costs are based on the amount of space the shipment takes up in transit (the volumetric weight) rather than the actual weight. I see that volumetric weight of your parcel is higher than actual weight so the combine and repack service may have been beneficial for you. When a request is received to our warehouse, they repack the goods received as efficiently as possible to ensure that the customer receives the maximum value for shipping. I hope this suggestion helps you make the most of the service going forward however please feel free to contact our Customer Service team at any time and they will be happy to assist you. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that you have not received an email from us however please be assured our agent Nica did email you within the 24 hours and has followed up a couple of days later however we haven't received a response from you. Please could you check your spam or junk emails and another agent will be in touch again shortly to see how we can assist you? Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm pleased to hear that you are happy with the service we offer and setting up the service was straight forward. However I see that you are unhappy with the level of advertising emails you receive from us, I'm not sure if you are aware that you can unsubscribe to these emails. The next time you receive one there is a link to unsubscribe at the very bottom of the email. I hope this helps and look forward to your continued support in 2022. Please feel free to contact our Customer Experience team at any time if you have any other questions. Kind regards, Tracy.

Hi, Many thanks for your feedback, this is really important to us and we take on board your comments. Until recently we have had limited options for shipping from Japan with only DHL as an option however now the volume of parcels is increasing we now offer UPS and Japan Post. I see that your item was very small and light so going forward the Japan Post option hopefully will be more cost effective when shipping in the future. Please see our pricing page for the new options for shipping from Japan and if you have any other questions please feel free to contact our Customer Experience team and they will be very happy to assist you with obtaining the best value when using our services. Kind regards, Tracy.