Rude and arrogant wanted to charge nearly £10 for delivery of a small £8 part that normally is included in kit from anywhere else
Mark Gaudion
Floor Heating Warehouse
7 years ago
Thankyou for your feedback. We apologise if you had an experience which was not of the highest standard in anyway and we utilise feedback to improve in anyway possible and will always take steps to address any issues. We believe the issue in this case stemmed from your plumber not having the correct fitting to connect your copper supply pipework to the pump unit. The required fittings are standard fittings but need to match the size of the copper pipework that your plumber has installed.They can be collected from most merchants. This connection is the point where the plumbers install ends and connects onto our supplied system. Other online floor heating suppliers that we know do not supply these fittings as they are standard fittings and outside of the underfloor heating supply components.However in order to assist installers we now stock these fittings in 2 x copper pipe sizes. Once again we apologise for any experience deemed not to be 100% satisfactory. Of 413 feedback reviews for Service The Floor Heating Warehouse has an average rating of 4.5 out of maximum 5 stars. Of 446 feedback reviews for Product, The Floor Heating Warehouse has an average rating of 4.6 out of maximum 5 stars. These review scores show the high level of Service and Product quality supplied by The Floor Heating Warehouse and in turn appreciated by its customers.
The Floor Heating Warehouse are appointed distributors for Rifeng Piping Systems (Warm water floor heating) and Flexel International Ltd, (electric floor heating systems).
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Floor Heating Warehouse are appointed distributors for Rifeng Piping Systems (Warm water floor heating) and Flexel International Ltd, (electric floor heating systems).
