The pre tour service left a lot to be desired. No pre tour information other than the itinerary was made available. We did not receive any maps or made aware of what materials would be given to us...
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Andy
Flexitreks
7 years ago
Oh dear, sorry to read this Lindsay. Our website does make it clear that maps and route notes are provided. Additionally, your holiday documentation, sent to you 5 weeks prior to your trip, confirmed that the maps and route notes would be waiting for you at the reception desk of your first hotel.
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Andy
Flexitreks
7 years ago
Glad you really enjoyed the route Lindsay but sorry to hear you were not so impressed with other elements of the trip. Most of our customers are very pleased with the quality of bikes provided on our Danube routes so this is rather unusual for us. Rest assured I have fed your comments back to our local supplier on this subject. Accommodation options in and around Mosonmagyarovar are rather limited but we are working to find a better solution for this overnight. We will also ensure that future welcome meetings cover the whole route all the way to Budapest.
Our preferred date wasn't available, but Flexitreks found us an alternative and booked it provisionally while we made up our minds. Ally at Flexitreks is always very helpful.
Andy
Flexitreks
7 years ago
Thanks - we're glad we managed to get you sorted.
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Andy
Flexitreks
7 years ago
Thank you - you've pretty much managed to sum up bike and boat holidays in one sentence!
Firstly the extensive variety of the available tours. Cycle Northern Holland struck the right chord with me based on the detailed description of the tour,
Andy
Flexitreks
7 years ago
Very kind - thank you Kenneth!
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Andy
Flexitreks
7 years ago
Thanks Kenneth, we're glad we were able to help you select a tour that was just right for you.
Дата покупки: 23/11/2017
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Annette Milne
Подтверждено Feefo
8 years ago
Что Annette Milne сказал(-а) о Flexitreks:
Pre tour information was excellent. We knew everything we needed to know. I had emailed asking for hotel names at start and finish and these were given very promptly.
The negative comment was one...
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Andy
Flexitreks
7 years ago
Thank you for the comprehensive review Annette and sorry to read about the problems with the bike. The bikes are usually maintained well but it sounds like this one slipped through the net somehow. It's always a good idea to give the bikes a good once over when you take delivery of them so that any niggles like this can be sorted before setting off.
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Andy
Flexitreks
7 years ago
Thanks Annette - the GPX files are winning over everyone and onceused to using them, it's hard to consider going back to maps (although it's nice to know these are always provided as a back-up). Hotel selection is often linked to good quality properties that can also offer adequate, safe overnight storage for the bikes. The property in Schuddebeurs is one such property and from there it's only a 10 minute bike ride, along the cycle path, back into Zierikzee where there are many places to eat.
Дата покупки: 24/03/2018
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SC
Sandra Corrigan
Подтверждено Feefo
8 years ago
Что Sandra Corrigan сказал(-а) о Flexitreks:
Have worked with Flexitreks on a prior boat and barge trip, and on both occasions they were very responsive to my questions, made sure we received the documentation for the trip in a timely manner...
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Andy
Flexitreks
7 years ago
Thanks Sandra - we're so glad everything went smoothly for your bike and boat trip on the Danube.
Thanks for the useful feedback James. While the first hotel you stayed in did have air conditioning, it's true the others didn't. In this part of Germany AC is quite rare in the smaller traditional properties as the weather isn't often that hot, Like the UK, Germany had a particularly hot summer this year and many places saw record temperatures.
Your recommendations regarding the map design are very valid and I have passed these on to our local supplier.
Andy provided some great advice on suitable trip for myself and my two sons. The choice to go to Mantova was a good one as such a beautiful relaxing ride on the final day and still had chance to...
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Andy
Flexitreks
7 years ago
Thanks Mike - always nice to get name checked on a positive review 😃. Glad it all went so well and look forward to discussing next summer's adventure with you soon.
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Andy
Flexitreks
7 years ago
Many thanks for the lovely review Mike. I hear you regarding the Bolzano hotel and our local supplier is looking at this but the issue is it's quite hard to find centrally located hotels with sufficient storage space for the bikes.
It's true that this stretch of the Danube is not quite as pretty as the section between Passau and Vienna but we're glad you found the overnight stops interesting.
Flexitreks offers a range of leisure cycling holidays throughout Europe. Our holidays are all about relaxing rides on comfortable, bikes, with plenty of time to enjoy the sights and scenery along the route. Everything is provided, including bikes, detailed route notes, daily luggage transfer and a great choice of accommodation.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Flexitreks offers a range of leisure cycling holidays throughout Europe. Our holidays are all about relaxing rides on comfortable, bikes, with plenty of time to enjoy the sights and scenery along the route. Everything is provided, including bikes, detailed route notes, daily luggage transfer and a great choice of accommodation.