product despatched quickly friday and arrived the following monday. was a bit wary when it arrived with carton damage but the product was ok. maybe better packaging would be good.
You need to communicate earlier about estimated delivery time so work schedules can be arranged.
Vanessa
Fansonline
8 years ago
Hi Stewart, Thank you for taking the time to submit your review. We aim at quick dispatch and delivery, as soon as the order has left the warehouse tracking details are sent to allow our customers to have a rough idea of when they will receive their order. However, for any future orders feel free to give us a call as we can instruct our courier to hold off on delivery until ready and can then specify a suitable timeframe. Hope this helps 😊
You send out damaged product and rather than refund you hide behind a false clause of " return because i changed my mind" This is not acceptable in business and I am talking to fair trade
Vanessa
Fansonline
8 years ago
Hi Burnie,The Airbus is one of the most popular fans in our range and therefore is certainly not considered a poor-quality product. In instances where a damaged product has been received it is normally resolved by a replacement being sent out which is in line with our obligations under Australian Consumer Law. As we did not have this opportunity and the entire order was returned it then generally falls under our change of mind policy. However, our team prior to the submission of this review have accepted the return and generously waived the usual fees issuing a full refund. We thought this would be the resolution you were seeking and are extremely disappointed by such a negative review.
The service was great and I was kept totally informed of where my purchase was.
Отзывы о товаре
Дата покупки: 02/11/2017
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TC
Trusted Customer
8 years ago
Что Trusted Customer сказал(-а) о Fansonline:
Due to the poor Courier Service it took 7 days to arrive and we had an electrician waiting (Cost Of $150.00)
Vanessa
Fansonline
8 years ago
Hi Robert, Thank you for taking the time to complete a review. We are sorry to hear about the delivery delay you experienced and the inconvenience it would have caused. We do strive to dispatch and have orders delivered as quickly as possible however, on the rare occasion there may be a slight delay. This is why we usually suggest to our customers to book an electrician after the order has been received. We hope you are happy with the fans once they have been installed.
Representative I dealt with 'Helen', was brilliant, attentive, negotiable, sympathetic and and provided overall fantastic sales, consultative and customer experience.
Отзывы о товаре
Vanessa
Fansonline
8 years ago
Thanks for your feedback! Just a reminder that if you submit a picture of your newly installed fan in November you are in with a chance of winning a pedestal fan valued at $179! For more info click here: https://fansonline.com.au/take-a-picture-promotion
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
