I bought a fan that came with many defects. Instead of providing me with a refund, fans online proceeded as if I wanted to return it because I changed my mind and refused. Terrible customer service...
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Vanessa
Fansonline
8 years ago
Thank you for taking the time to complete a review. In instances where a damaged product has been received it is normally resolved via in-home warranty or a replacement of the damaged product is provided. This is in line with our obligations under Australian Consumer Law. Otherwise, to return the fans for a refund or store credit would fall under our change of mind policy. As it was purely cosmetic damage this does not constitute a major fault and therefore, AeroDC will oversee the replacement and will ensure that the new parts are as they should be.
Was quick delivery saving me from going mad from my noisy old fan
Отзывы о товаре
Дата покупки: 27/11/2017
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Trusted Customer
Bargara
8 years ago
Что Trusted Customer сказал(-а) о Fansonline:
Good price, great service, timely delivery exactly what I ordered.
Дата покупки: 28/11/2017
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Trusted Customer
Everton Park
8 years ago
Что Trusted Customer сказал(-а) о Fansonline:
Price was good. Service from staff member was excellent. Delivery was fast
Дата покупки: 13/11/2017
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Надежный клиент
8 years ago
Great before sales service, poor after sales service - not happy to do the leg work and want me to contact the manufacture with simple questions
Vanessa
Fansonline
8 years ago
Thanks for taking the time to submit a review. We are very sorry to hear that you weren’t happy with our post sales service. As a general rule we are aware that if a fan beeps when the setting is changed this cannot be altered as a result of years of experience. Therefore, we provided the manufacturers contact details in case you wanted to double check this with the manufacturer. Often if it was possible answers of this nature can become quite technical and as the manufacturer has expert knowledge of their fans they are able to talk our customer through potential trouble shoots that can be difficult for us to relay. Sorry again and we will definitely take your feedback on board for any future enquiries!
The actual fans were good but the delivery was very poor.
Vanessa
Fansonline
8 years ago
Thank you for taking the time to submit a review and we are so sorry to hear that your fans were delivered to an incorrect address! We aim to make delivery both quick and efficient for all of our customers and therefore, will pass this feedback on to our courier for review. We sincerely apologise for any inconvenience this may have caused and are glad to hear your fans are now installed and you are happy with their performance :)
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
