The Explore team offered options on flights and organised earlier flights and accommodation which enabled us to enjoy the first day of the tour without joining it straight after an overnight flight.
We travel with Explore at least once a year and value:
- their off the beaten track approach
- knowing where to go, stay, eat etc without the need to do tons of research ourselves
- a safety net in...
A very interesting, well organised trip with great guides and good hotels.
Отзывы о товаре
Дата покупки: 16/09/2019
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Подтверждено Feefo
6 years ago
Что Explore сказал(-а) о Explore:
Myself and a handful of other members in the group were accommodated at a holiday village 25 km away from the centre, which marred my experience considerably. It was not possible to go to my room...
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Charlotte - Customer Relations
Explore
6 years ago
Hi Sieglinde, thank you for your comments and I'm truly sorry about this matter, one that's extremely rare and was sadly unbeknown to Explore until your arrival on tour. As with all adventure travel, tweaks and changes can happen along the way howeverwe're confident that the alternative option was the very best available to us at the time, and that we, along with your Explore leader tried our very upmost to minimise the inconvenience to those affected. If you wish to discuss further, please do contact us directly on cr@explore.co.uk.
Отзывы о товаре
Charlotte - Customer Relations
Explore
6 years ago
Thank you for your comment Sieglinde, and we're truly sorry for this situation. This situation is extremely rare and was sadly unbeknown to Explore until your arrival on tour, we're confident however that the alternative property was the best available option to us under the circumstances, and that we -in conjunction with your Explore leader ensured there was minimal inconvenience to those affected.
The Explore customer service team are always very helpful. The trips suit us very well, exploring new places without all the hassle. It’s great to go off the beaten track to places you are unlikely...
We've been taking small groups on adventure holidays for almost 40 years. Our authentic travel experiences explore the sights and culture of a country, with hand-picked accommodation that balances comfort and location. Our average group tour size is just 12; perfect for meeting new people and getting to the heart of our destinations. Meanwhile, our expert local guides take the hassle out of your travel and bring unique richness and spontaneity to every trip..
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Эти значки подтверждают, что заявления Exploreоб экологической безопасности являются отчетливыми и точными, поэтому вы можете быть уверены в том, что совершаете покупки в соответствии с принципами устойчивого развития. Разработано в партнерстве с компанией Ethy.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
We've been taking small groups on adventure holidays for almost 40 years. Our authentic travel experiences explore the sights and culture of a country, with hand-picked accommodation that balances comfort and location. Our average group tour size is just 12; perfect for meeting new people and getting to the heart of our destinations. Meanwhile, our expert local guides take the hassle out of your travel and bring unique richness and spontaneity to every trip..