as described,good price and prompt delivery.Very happy will use again.
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Дата покупки: 28/07/2017
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MB
Michael Brain
Подтверждено Feefo
8 years ago
Что Michael Brain сказал(-а) о Essential Supplies:
produced good products in a reasonable timescale
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Дата покупки: 28/07/2017
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RW
Rosanna Wood
Подтверждено Feefo
8 years ago
Что Rosanna Wood сказал(-а) о Essential Supplies:
The product was of very poor quality, however they are arranging to collect it and offer a full refund.
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Загруженные мультимедийные материалы
Посмотреть все мультимедийные материалы (2)
Дата покупки: 21/07/2017
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PM
Paul McNaughton
Подтверждено Feefo
8 years ago
Что Paul McNaughton сказал(-а) о Essential Supplies:
The service was good, The products not so good. The pins on the fairy lights broke on first use. The plastic used in the connectors is flimsy compared to a set a bough tlast year.
Simon James
Essential Supplies
8 years ago
Hi Paul. Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product.
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.
On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.
We will also be offering you free replacements.
Sorry for all the inconvenience. Regards Simon James - Director
Отзывы о товаре
Simon James
Essential Supplies
8 years ago
Hi Paul.
Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product.
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.
On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic. We will also be offering you free replacements.
Sorry for all the inconvenience. Regards Simon James - Director
Simon James
Essential Supplies
8 years ago
Hi Paul.
Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.
We will also be offering you free replacements.
Sorry for all the inconvenience.
Regards Simon James - Director
Simon James
Essential Supplies
8 years ago
Hi Paul.
Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.
On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.
We will also be offering you free replacements.Sorry for all the inconvenience.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product.
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.
On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.
We will also be offering you free replacements.
Sorry for all the inconvenience.
Regards
Simon James - Director