This is the 2nd time I have bought from the company and both times I have been very happy with their service and communication.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your repeat business it is very much appreciated. Please let us know if we can be of any assistance again in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Thanks for your review and please don't hesitate to contact us if we can help at any time in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Thank you for taking the time to leave your feedback. Please contact Katie at our customer service team on 0330 300 4444 to arrange an exchange of your faulty radiator.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Hello I have been informed that the radiator has now been exchanged. Please do not hesitate to contact us if you need any assistance in the future.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Надежный клиент
11 years ago
Very quick to respond to my earlier comment which was very impressive. Now have my replacement heater. Thank you. Not often do you find such good customer service.
Ordering was easy . delivery was more difficult and product is poor.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your service rating. Very surprised you have had problems fitting. Customers feedback that they are very easy to fit. Each radiator is supplied with a template and can normally be fitted and fully working in about 10 minutes. Please contact Julian Saville on 0330 300 4444. We take customer care very seriously and are sure we can find a solution to restore your confidence.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
I have been advised that Julian has advised on the installation and you now have it fitted. Please do not hesitate to contact us if you need any more assistance, your satisfaction is very important to us.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Надежный клиент
11 years ago
I am very impressed with the prompt and constructive response to the problem I was having with the radiator. This is now fully resolved and I am pleased with the product and the service.
Надежный клиент
11 years ago
I am very pleased with help and assistance provided following a problem I was having fixing the radiator. All is now resolved.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Appreciate your revised feedback and do let us know if you need any assistance in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
I have now bought radiators for all the rooms within my house as i only have a electricity supply. Really good customer service. I struggled getting my head around the programming but Katie put me on...
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electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your comprehensive review. Appreciate your comments on Katie as well. We get a lot of customers who change from storage heaters and find our radiators a good cost effective alternative. It is important though that you use the timers to ensure you get the optimum efficiency from them.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Thank you for taking the time to leave your comments. Please let us know if you need any help or advice in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
A lot of our customers have made the switch from storage heaters and found them to be a viable alternative, your comments are much appreciated.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Sent our radiator to our billing address not our delivery address.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
I have checked the order,the delivery address and billing address were both the same. Is it possible there is an error with this feedback?
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Надежный клиент
11 years ago
Excellent, other suppliers sent our radiators to the incorrect address.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you very much for correcting this, much appreciated.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Thank you for your feedback and please feel free to contact us if you need any assistance in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Good service goods arrived on time, though packaging was damaged goods inside were safe and undamaged
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your comments. Because the Plasma towel rads are glass we ensue they are packed extremely well. Glad you are please with the product. I will feedback your comments on the instructions to Haverland who manufacture the product for us.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.