Excellent communication and advice given by phone. The product was delivered exactly when we asked for it. Haven't used the radiator yet but would recommend the organisation on service provided.
Electric Radiators Direct
Electric Radiators Direct
9 years ago
Thank you so much, the feedback has been shared with a very proud sales team. We work very hard to provide the best service possible to our customers and are always available should something crop up.
Thanks,
Rowena
Дата покупки: 10/07/2017
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Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о Electric Radiators Direct:
Thank you so much for the great feedback and please don't hesitate to be in touch should you need anything in the future, we are here to help.
Thanks,
Rowena
Customer Service Manager
Дата покупки: 19/07/2017
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Надежный клиент
9 years ago
Radiators ordered Wednesday for Friday delivery, unfortunately they did not arrive until the Saturday. Courier issues?
Radiators look smart.
Electric Radiators Direct
Electric Radiators Direct
9 years ago
So pleased you like the radiators, they are really stylish and you'll have great control over their functionality with the app.
I am sorry to hear that delivery was not perfect this time, it would appear that your units were delayed at the national hub and therefore Saturday was the earliest Parcelforce could get them to you. I do hope this wasn't too much of an inconvenience to you.
Thanks,
Rowena
Customer Service Manager
Дата покупки: 05/07/2017
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Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о Electric Radiators Direct:
helpful, friendly and very prompt delivery
Electric Radiators Direct
Electric Radiators Direct
9 years ago
Thank you very much for your comments, the team are always here should you need anything in the future and it's great to hear that you found installation such a doddle!
Thanks again,
Rowena
Customer Service Manager
Отзывы о товаре
Дата покупки: 12/07/2017
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Trusted Customer
Chessington
9 years ago
Что Trusted Customer сказал(-а) о Electric Radiators Direct:
I placed my order online which was incredibly simple. The radiator arived within the timescales advised when I ordered it. I was pleased with the transaction. It went as it should.
But, best of all,...
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Дата покупки: 12/07/2017
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Надежный клиент
9 years ago
Excellent service delivered when they said it would be also heater is very good & easy enough to program top product.
Electric Radiators Direct
Electric Radiators Direct
9 years ago
Fantastic to hear you've had such a wonderful experience, this is what we aim to achieve! I'm also pleased you can benefit from the flexibility of the free standing options (feet) alongside the heating benefits of a day to day programmable schedule.
Should there be anything further please don't hesitate to get in touch.
Thanks again,
Rowena Hodgson
Customer Service Manager
Отзывы о товаре
Дата покупки: 08/06/2017
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Надежный клиент
9 years ago
very quick & efficient service
Electric Radiators Direct
Electric Radiators Direct
9 years ago
Thank you for the feedback, we do our best to provide the most efficient and convenient service possible for our customers, please do be in touch if there is anything we can do.
Thanks,
Rowena Hodgson
Customer Service Manager
Дата покупки: 09/05/2017
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Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о Electric Radiators Direct:
I ordered radiators and they were delivered on wrong day and left with my frail elderly neighbour! What is point of asking us to select a date if you deliver it as you please anyway?
The haverland...
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Electric Radiators Direct
Electric Radiators Direct
9 years ago
Good Morning,
We appreciate the feedback but feel terrible that you have been unsatisfied up to now. The noisy unit had indeed developed a fault but we are pleased to hear the replacement has solved this problem. Furthermore, whilst we always aim to deliver to specified instructions this does on rare occasion go wrong and it is unfortunate they chose an elderly neighbor. We do hope this wasn't too much of an inconvenience to them.
Thanks,
Rowena Hodgson
Customer Service Manager
TC
Trusted Customer
9 years ago
Thanks for reply.
I have to commend you for how you've helped me.
The faulty radiator was replaced quickly and at a time convinient to me.
All my dealings were positive and helpful whilst this issue was sorted.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.