One wrong item was sent with order, was easier and quicker for me to buy correct one locally, as it was a low priced item, than to get it replaced. Otherwise service and delivery were very good.
Allan
Electricpoint.com
10 years ago
Apologies for that Peter, let me know if we an make it up too you in the future... Kind Regards, Allan
Отзывы о товаре
Дата покупки: 15/12/2015
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Надежный клиент
10 years ago
Initial telephone enquiry regarding product was good- promptly answered. buying online straightforward, and price reasonable. delivery was prompt.
either product could have been a little cheaper or...
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Отзывы о товаре
Дата покупки: 18/12/2015
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TC
Trusted Customer
10 years ago
Что Trusted Customer сказал(-а) о Electricpoint.com:
The item I ordered did arrive via courier in good time and was the correct item. Upon opening the packaging which consisted of bubble wrap only. The item a strip light diffuser was smashed and...
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Allan
Electricpoint.com
10 years ago
Good Morning Damian, I have just found your email dated 17th December, I can only apologise it looks like it has been missed we had an extremely busy period leading up to Christmas, which is no excuse really. I will resolve this for you now. I would hope you give us another chance in the future... Kind Regards, Allan
TC
Trusted Customer
10 years ago
Many thanks for the refund Allen although a more prompt reply would have been welcomed.
Allan
Electricpoint.com
10 years ago
Welcome Damian, sorry it took so long.
Отзывы о товаре
Дата покупки: 16/12/2015
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Надежный клиент
10 years ago
Efficient and prompt
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Дата покупки: 14/12/2015
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TC
Trusted Customer
10 years ago
Что Trusted Customer сказал(-а) о Electricpoint.com:
Incorrect item delivered, waiting 5 weeks for replacement, still not arrived
Allan
Electricpoint.com
10 years ago
Hello Matt, firstly apologies for this. MK initially sent us the wrong product (we should have picked up on this but we didnt) and we are still waiting on the right product... I have just chased MK they are advising delivery on Wednesday 27th January. MK make a great product but like everyone else seem to be carrying less and less on the shelves these days. I am sorry for the trouble you have had with this. Kind Regards, Allan
Надежный клиент
10 years ago
Hi Allan
I emailed on 18th asking if delivery could be to another address as we have finished working at the original site, but have not had a reply (now 26th)....
Allan
Electricpoint.com
10 years ago
Hello Matt, I have your email this will be actioned. I have also just double checked with MK your 1 module frontplate will be delivered here today so we will do the exchange tomorrow if that is agreeable? Kind Regards, Allan
Still not received goods paid over a month ago sent three emails with no response very disappointed with the overall experience will never be using again
Allan
Electricpoint.com
10 years ago
Good Afternoon Amjad, we have had a reshuffle in our customer service and your email was completely missed, you have my sincere apologies. You have also received this feedback email in error....Your Frontplates have actually only just been booked in from MK apologies on the delay we have been waiting for them to come in. We will be dispatching them overnight for delivery too you tomorrow. Kind Regards, Allan
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.