The courier did not deliver on the day arranged and when we rang they insisted we had made a mistake
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Надежный клиент
9 years ago
Дата покупки: 14/10/2015
Whole process was very slow. Website states that delivery should be within 5 days. Product was ordered on 14th October 2015, but wasn't dispatched until 23rd October with delivery several days after.
Allan
Electricpoint.com
9 years ago
Good Morning Henry, I can only apologise for this. We have experienced a very busy heating season this year at that time we had a backlog of pallets, hence the delay in getting your storage heater too you. We should have communicated this too you., Should you wish to order goods from us again please get in contact with me and i will make sure we look after you. Kind Regards, Allan
Order not left out for us to pick up , got home and found 2 bricks broken so 2 new ones were sent out but a different size they were actually correct so more e mails and phone calls to get a new set...
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Allan
Electricpoint.com
9 years ago
Good Morning Gail, I am really sorry to hear this we had the wrong bricks delivered by the manufacturer they should have been checked so it really is no excuse. I am also told we had a different driver on that day and there was a breakdown in communication. If you still have the bricks i will be happy to send someone to collect them? If you would like to get in contact with me i will ensure we look after you should you give us the chance to make amends... Kind Regards, Allan
Did not keep to either delivery date - did not phone back as promised.
Allan
Electricpoint.com
9 years ago
I am sorry to hear this we have been experiencing extended lead times on our deliveries from Creda, I think this has been down to a busy heating season. We do try and keep all our customers updated on the progress of all outstanding orders by email I do apologise for the lack of communication here. Kind Regards, Allan
great service - easy to use website, helpful staff when I phoned to ask about delivery. Accommodating to my needs (I ordered very last minute). Great prices. Quick delivery. Can't really comment on...
Placed our order, not much feedback but everything went perfectly. The way the heavy and fragile item was packed was brilliant. Delivery was carried out very well indeed - carrier rang beforehand as...
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.
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Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.