Отзывы о Eden Ashram

Hi Claudia. Vielen Dank für Ihre freundliche Bewertung, wir wissen das wirklich zu schätzen. Was den Versand betrifft, ja wir wissen, dass der Versand so teuer geworden ist, auch für uns. Wir verdienen kein Geld mit den Versandkosten und berechnen uns an vielen Zielorten die „echten“ Kosten. Sie werden jedoch erfreut sein zu wissen, dass wir jetzt KOSTENLOSEN internationalen Versand für alle Bestellungen über 100 £ eingeführt haben. Es ist nicht kostenlos für uns, aber es wird kostenlos für Sie sein! Hoffe, das hilft und wir freuen uns darauf, dass Sie bald wieder bei uns einkaufen. Lou Lou **

Hello Tricia. I'm sorry you felt our service to you was worthy of a 1 star review. I'm not sure what we have done wrong. I have looked at your tracking for your item and can see your order has been in the customs process in Portugal since it arrived in your country on the 21st April. I also see that it been released for delivery today 4th May. We agree this is a long time for an item to be in the customs process but unfortunately we have no control over how the Portuguese customs operation run and can't speed up or slow down customs clearance. Rest assured there was no delay on our part in picking, packing and dispatching your order. We wish there was no customs delays to any order but it does happen and as mentioned we cannot control this. I also note that we have had no contact from you regarding this. In the first instance we would always recommend you contact our helpful customer service team who are on hand to help and answer any question you have before leaving negative reviews.

Hello Again Tricia. The shipping method you selected indicates a 7-9 working day delivery timeline. Looking at your order specifically the original expected delivery date of your package would be to 3rd May (we had 2 bank holiday weekends including Easter during this time which will have extended your delivery time.). Although there has been a small delay in customs, it's actually not overly delayed. We send all our International customers a link to track their package and you can watch the parcel as it makes its way to you and you can see its progress though customs. This is the service we provide to all our international customers. We understand that information is important and seeing where your package is at any moment is a great thing to have so you are not in the dark on a package whereabouts. You will also find there is a link to contact our customer service team on every message and order confirmation we have sent to you directly and a whole 'CONTACT US' page on our website with our contact details and links to message us also. It's not hard to get in contact with us. We make it easy and hassle free. We have worked hard to provide our customers with detailed insight into their order and it's delivery process that you can click on at any time and we also have an award winning customer service team here to help if you have any additional questions.

Wow! Really? Kinder and more yogic like? Like you? Listen....We reserve the right to respond to unfair claims and complaints like the ones you have made towards us (late delivery / no notifications / difficulty in finding contact information). We reserve the right to defend the work we put in to each and every order we get and the support we provide to all our customers. Our business and its customer support is award winning! 99.999% of the customer feedback we receive is 5 stars. Take a look yourself. Why do you think that is? It it because we offer poor service and bad support? No, quite the opposite. On the rare occasion we ever get something wrong, we put it right. Immediately and without question. If we have done something wrong or made a mistake, we'll fix it. But in your case what could we change? What could we have done better? The answer is nothing. We did everything on time and as you requested. No errors, no mistakes, no delay. Your package was picked, packed and dispatched quickly. You received full tracking information and support information. Everything has worked exactly as it should. And yet you deem this as 1 star!? Wow. You chose to not to contact our support with any query. You chose not to reach out to us for help on your delivery. You chose not to properly read the delivery timescales of the shipping service you selected. You chose not to click on the tracking link we sent to you. You chose not to click on the 'contact customer support' on the plethora of emails we sent to you on your order. However instead, you did choose to find our review email, and as your first choice of contact to us, leave us and our staff a 1 star review! That says a lot about you when this is your first choice of reaching out to our business. Negative and disruptive. Hardly the kind and yogic like approach you profess others should follow!! But, no problem, we are happy to discuss all of this here as you wish. We have nothing to hide. But we reserve the right to clarify the facts so our customers fully understand the back story and whether your review of our service to you was really worthy of the rating you provided to us. Either way, it is clear you do not appreciate what we do, you do not appreciate our brand, its staff, how we operate, and the service all of our team have provided you. This is your prerogative. But too much blood, sweat and tears went into the making and producing of the items you purchased from us for you not to appreciate this. Not to appreciate the work we do and the work we have done to get to this point. It's unacceptable. We are a small business and we don't work as hard as we do for you to unfairly put us down. You do not represent an Eden Ashram customer, and as a result of this we do not want you wearing our brand. Not now. Not ever. Life is too short. Therefore, as I see the item was delivered to you yesterday (perfectly on-time) please ensure you return the items immediately and we will refund you in full. Alternatively, If you provide proof of you donating these items to a local charity we will also refund you in full. Give them to someone who will appreciate these clothes and who we will be proud of them wearing them. But please do not wear these products under any circumstances. We look forward to seeing you donate these soon.