This is a difficult one, because whilst the service that we have encountered was poor, the products themselves are good. I have had to do all the chasing for order updates, as there were issues with...
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e-quip4education (e4e)
e-quip4education (e4e)
11 years ago
Thank you for your thoughtful feedback and am very pleased to hear that you rate the tables as “good”. 2014 has been an unprecedented year where huge demand has placed enormous strain on the manufacturing industry across the UK. With your order, this has meant that our original estimate to you of 9 weeks ended up with our manufacturer delivering part of the order a week outside this. I’m pleased to say that lead times and communication with our supplier are now back to normal. My sincere apologies for the inconvenience caused.
Lydia Symonds
Commercial Director
I had arranged a specific date for delivery at a venue that doesn't have someone there permanently. I was then informed that this would not be possible and arranged a new date two days later but the...
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e-quip4education (e4e)
e-quip4education (e4e)
11 years ago
Thank you for your comments. Because your table is made to your individual specifications, you will appreciate we are unable to guarantee delivery on a specific date on request. However we do our utmost to ensure delivery as near to the requested date as possible. We did ask the manufacturer to make delivery arrangements directly with you to ensure somebody would be at the unattended address to accept. Sometimes the couriers deliver early thinking this is the right thing to do. Had someone not been available a calling card would have been left with a telephone number for the local depot. The driver would then automatically deliver the next day unless contacted to advise otherwise. Apologies for not meeting your delivery expectations and we hope to do better in the future.
Lydia Symonds
Commercial Director
The lady I spoke to was very helpful. I explained I had been let down by another company after placing an order with them (had not arrived after 3 months). She made sure what I ordered was in stock...
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
