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Отзывы о Dreamsaver Wedding Insurance | Отзывы о службе поддержки клиентов для https://www.feefo.com/reviews/dreamsaver-wedding-insurance | Feefo

Просмотр всех 885 отзывов

Надежный клиент

Подтверждено Feefo

3 years ago

Easy process and lots of choice

Seems like it will cover every eventuality . Good to have piece of mind . Easy process to buy

Надежный клиент

Подтверждено Feefo

3 years ago

Everything addressed to the wrong name!

I thought everything was fine up until I received the confirmation email. Even though I bought the insurance and paid on my card, all communication has been addressed to my partner. I am hoping there...

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Marketing Assistant

Dreamsaver Wedding Insurance

3 years ago

Hi Thank you very much for your feedback. We're sorry to hear you feel you received a negative experience on this occasion. Unfortunately, our system automatically puts the older individual first, in this instance your fiancé. We are working to resolve this issue, however we can change it manually, which we have done and resent you your documents. Thanks

Надежный клиент

Подтверждено Feefo

3 years ago

Spoke to one of your colleagues on the phone who was superb and really helpful, great work guys!

Marketing Assistant

Dreamsaver Wedding Insurance

3 years ago

Thanks for the kind words. Our aim is to provide you with the information you need to purchase the right policy for you and sometimes, we feel, the best way is speak to someone on the phone. Best Wishes for a beautiful wedding.

Mr Peter Halliday

Подтверждено Feefo

Bradford

3 years ago

Что Mr Peter Halliday сказал(-а) о Dreamsaver Wedding Insurance:

Quick and easy to do, with competitive prices too

Mr Rupesh Parmar

Подтверждено Feefo

3 years ago

Что Mr Rupesh Parmar сказал(-а) о Dreamsaver Wedding Insurance:

The search stage was simple and explained everything we were looking for in the policy. Unfortunately I am still awaiting the confirmation of my insurance purchase which is concerning.

Marketing Assistant

Dreamsaver Wedding Insurance

3 years ago

Hello, Thank you for your feedback, we are sorry to hear about your experience. We have re-sent your documents to the email address you have provided. Please check your junk and spam folders, as unfortunately sometimes emails can mistakenly end up in there. If you still have not received your documents we may need to try sending them to an alternative email address. If so, please call us on 01483 806 680 (our opening hours are 9:00am - 5:30pm Monday - Friday) or email us at enquiries@voyagerins.com. Kind regards

Надежный клиент

Подтверждено Feefo

3 years ago

Easy to apply, good price!

good price

Надежный клиент

Подтверждено Feefo

3 years ago

The process was fantastic and I’m happy with the insurance. However , everything seems to be in my husband to be’s name even though I have paid for it and it is my contact details and in my name. It...

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Marketing Assistant

Dreamsaver Wedding Insurance

3 years ago

Надежный клиент

3 years ago

Thank you for the explanation and correction

Надежный клиент

Подтверждено Feefo

3 years ago

Good coverage and prompt replies from their customer service.

Надежный клиент

Подтверждено Feefo

3 years ago

Easy purchase and clear options

The application and online purchasing process was easy. I had a couple of questions that were responded to quickly- one by email and 1 by phone. Hope not to need to try out the claims process!

Mr David Dryburgh

Подтверждено Feefo

3 years ago

Что Mr David Dryburgh сказал(-а) о Dreamsaver Wedding Insurance:

We still do mot have our.policy 2 months after buying the.insurance

Marketing Assistant

Dreamsaver Wedding Insurance

3 years ago

Hello, Thank you very much for your feedback. We're sorry to hear you feel you received a negative experience on this occasion. We have re-sent your documents to the email address on your policy. Please check your junk and spam folders, as unfortunately sometimes emails can mistakenly end up in there. If you still have not received your documents we may need to try sending them to an alternative email address. If so, please contact the Customer Services team by calling +44 (0) 1483 562 662 (Open Mon-Fri, 9.00am-5.30pm) or emailing enquiries@voyagerins.com. Thanks

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