I tried to cancel my online order less than 24 hours after placing it. Was told it wasn't possible to stop the order because it was in the picking area and customer services were unable to...
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Naomi
Dobies
4 years ago
I am sorry if we were not able to cancel your order before despatch. I believe it had reached a stage where we were unable to stop the goods from being sent. I can see the parcels have been refused and we have refunded for the goods returned. I do apologise if the carriage charge was not refunded but will request this is done for you.The comments within your review are noted and I can only apologise for any inconvenience caused.
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Надежный клиент
Подтверждено Feefo
4 years ago
Great
Best plants I've ever bought on line. Healthy plants packaged and delivered in very good condition. Will use Dobies again
Naomi
Dobies
4 years ago
Many thanks for your 5 star review. I am glad your plants arrived appropriately packed and in a good condition. Your comments are appreciated and thank you for taking the time to let us know.
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Надежный клиент
Подтверждено Feefo
4 years ago
Great Service
Great service from Dobies. Plants were in excellent condition & very good value for money.
Naomi
Dobies
4 years ago
Thank you for your 5 star review. I am glad to hear your plants were in an excellent condition and they represented good value for money. Your comments are appreciated and thank you for taking the time to let us know.
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GE
George
Подтверждено Feefo
SALISBURY
4 years ago
Что George сказал(-а) о Dobies:
Brilliant plants and flowers.
Advertising, delivery and good plants
Naomi
Dobies
4 years ago
Many thanks for your 5 star review. Your comments are appreciated and thank you for taking the time to let us know about your order.
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JW
Justine Williams
Подтверждено Feefo
4 years ago
Что Justine Williams сказал(-а) о Dobies:
Fast delivery, good communication.
Naomi
Dobies
4 years ago
Thank you for your 5 star review. I am glad to hear the order was delivered quickly and we have kept you in touch with it's progress. Your feedback is appreciated.
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AH
Anna Howard
Подтверждено Feefo
4 years ago
Что Anna Howard сказал(-а) о Dobies:
Great service Quality product
I found what I wanted on line compared the various sites and chose Dobbies knowing of the company from family living near Shrewsbury
Naomi
Dobies
4 years ago
Thank you for your 5 star review and for taking the time to leave your comments.
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SP
Sylvia Pascal
Подтверждено Feefo
Glasgow
4 years ago
Что Sylvia Pascal сказал(-а) о Dobies:
Good, excellent and rubbish.
The condition of the garden ready pansies was good, the polyanthus superb but the wallflower was pathetic, dry, yellowed and half dead. I phoned to complain and was told they would be replaced. ...
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Naomi
Dobies
4 years ago
Thank you for your review. I am glad to hear you are pleased with the Pansy and Polyanthus plants. I can see we replaced the Wallflowers but I am sorry if many of the replacements were either missing or not up to standard. I have refunded the money you paid for these plants and apologise for any disappointment. Your feedback is appreciated and thank you for leaving your comments.
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Надежный клиент
Подтверждено Feefo
4 years ago
Arrived safely and well packaged
Delivered when promised and arrived in good condition
Naomi
Dobies
4 years ago
Thank you for your 5 star review. I am glad delivery was on time and the plants were in a good condition. Your comments are appreciated.
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SK
Steven Kitchenham
Подтверждено Feefo
4 years ago
Что Steven Kitchenham сказал(-а) о Dobies:
Good quality fast results
Delivery was fast product was good quality
Naomi
Dobies
4 years ago
Thank you for your 5 star review. I am glad to hear delivery was quick and the Bulbs were of a good quality. Your comments are appreciated and thank you for taking the time to let us know.
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JS
Jennifer Skerrett
Подтверждено Feefo
4 years ago
Что Jennifer Skerrett сказал(-а) о Dobies:
Can't seem to complete an order. Asks me for postcode and then nothing....
Naomi
Dobies
4 years ago
I am sorry if you have had problems completing an order. I can see you have successfully placed 2 orders earlier this month so hope all has been resolved. If this is not the case please let us know. I do apologise for any inconvenience this may have caused.
Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.