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Отзывы о Dobies | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 9,817 отзывов

Radhika Pandya

Подтверждено Feefo

4 years ago

Что Radhika Pandya сказал(-а) о Dobies:

Late but Great

A bit late but received plant in good condition

Emily

Dobies

4 years ago

Thank you for your positive feedback. We are happy to hear that your order arrived safely and in good condition. We want to ensure that all of our plants are delivered to you in the best condition for planting and therefore may delay dispatch slightly if require to maintain our high standard in our plants.

Надежный клиент

Подтверждено Feefo

4 years ago

I’ll send a picture in the spring

Sent two parcels instead them both together 🤔 Bulbs on delivery very firm and now all planted

Amy

Dobies

4 years ago

Thank you for your review. Due to the large amount of orders and items sometimes being ready at different times we do sometimes send orders out in separate packages and we apologise if this caused any inconvenience. We are pleased to hear that you were happy with the quality of bulbs when they arrived and we are confident that you will be happy with the display they produce. Kind Regards, Dobies

Michael Boon

Подтверждено Feefo

4 years ago

Что Michael Boon сказал(-а) о Dobies:

Excellent Service.

Very good and fast delivery. I'll definitely be using Dobies again in the future.

Amy

Dobies

4 years ago

Thank you for your great review. We are pleased to hear that you are happy with all aspects of the service that you have received. Kind Regards, Dobies

Malcolm Speirs

Подтверждено Feefo

4 years ago

Что Malcolm Speirs сказал(-а) о Dobies:

Good service at a reasonable price

Yes, I would recommend them and would buy from them again.

Naomi

Dobies

4 years ago

Your comments regarding our service are appreciated and thank you for taking the time to let us know you would buy from us again.

Надежный клиент

Подтверждено Feefo

4 years ago

Perfectly Packaged Primulas

The plants arrived in perfect condition, were very well packaged, and I was kept informed of the delivery date and time. Extremely pleased and would highly recommend to friends and family.

Amy

Dobies

4 years ago

Thank you for your great five star review. We are pleased to hear that you are happy with all aspects of the service that you have received and the communication involved. We appreciate your comments. Kind Regards, Dobies.

James Neville

Подтверждено Feefo

4 years ago

Что James Neville сказал(-а) о Dobies:

you quote two weeks delivery it was nearly a month , you sent the parcel mid-week making it stay in the depot over the weekend I am sure the plants would arrived fresher with a better courier

Emily

Dobies

4 years ago

Thank you for your review. We have made a note of your feedback regarding the delivery timeframe and the effect of dispatch later in the week and have passed this onto our management team. Thank you for taking the time to provide us with your feedback.

Надежный клиент

Подтверждено Feefo

4 years ago

Great service.

Dobies service is always excellent. Their products are also pretty good although I am waiting for the Lime tree to grow!

Emily

Dobies

4 years ago

Thank you so much for your five star review. We are so happy to hear that you have recieved great service from us and enjoy our products. We cant wait to see how you Lime Tree grows.

Elaine Dixon

Подтверждено Feefo

4 years ago

Что Elaine Dixon сказал(-а) о Dobies:

Will not buy from Dobies again

Ordered two clematis and two trees. The clematis were fine but the quality of trees terrible! They arrived looking dead and something you’d find in a reduced section that had not been watered or...

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Amy

Dobies

4 years ago

Thank you for your review. We are pleased to hear that you were happy with the clematis received. We apologise that the Prunus arrived in poor condition and are unlikely to survive. We have looked for communication from the email provided and unfortunately we are unable to locate any correspondence and we can only apologise for this. We have arranged for a full refund and we are sorry for any inconvenience and disappointment caused. Kind Regards, Dobies

Pamela Fawden

Подтверждено Feefo

4 years ago

Что Pamela Fawden сказал(-а) о Dobies:

Plants arrived looking good not a mess

Well boxed so no problems with plants arriving a mess, plants look good only just planted so will have to wait and see how they perform

Amy

Dobies

4 years ago

Thank you for your review. We are pleased to hear that the plants were well packaged and they arrived in good condition, we are sure that once planted up you will be delighted with the results. Kind Regards, Dobies.

Francis Kirk

Подтверждено Feefo

4 years ago

Что Francis Kirk сказал(-а) о Dobies:

Plants tipped out of pots

Plants tipped out of pots Normally no problem but this time 2 largeish (and not cheap) plants from Dobies in a box marked 'This way up' had obviously been inverted because all the soil had tipped...

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Naomi

Dobies

4 years ago

I am sorry if 2 of your plants appear to have been tipped upside down during transit despite the appropriate labelling. I would have expected the plants to have been packed correctly on despatch so can only assume they were damaged during transit. If there are any problems with the plants please let us know. Your comments are appreciated and thank you for taking the time to leave your review.

Francis Kirk

4 years ago

Today received this reply: 02/11/2021 11:07 Emily (Merchant): Thank you for your feedback. We can see that the Daphne Eternal Fragrence were delivered to you on the 28th September. We hope these arrived to you in good condition as we would expect. If you have any issues with this delivery please contact our customer services team directly and they will be more than happy to resolve any issues for you. We are confident that the Daphne Pink fragrance potted plants will be a gorgeous addition to your garden. I repotted them and wait to see if they have been damaged; growth is slow right now.

Naomi

Dobies

4 years ago

I am sorry to hear of your concerns with the plants you have received and you have contacted Yodel regarding the delivery. As mentioned in our previous correspondence I would have expected the plants to have been appropriately packed so any damage may have happened during transit. At this time of year the plants will not be putting on much growth so you will need to allow some more time. If there are any problems with their development please let our customer service team know on 0333 2405933.

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