I found the website easy to use. I used the map function to determine available rentals in the area I wanted to stay. The girls at Discover Scotland were very helpful when finding & booking...
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Nigel
Discover Scotland
8 years ago
We are very pleased to hear that the booking system works so well as we do always want to keep things simple and straight forward as possible. The girls will be very pleased to hear your lovely review about their service.
Отзывы о товаре
Nigel
Discover Scotland
8 years ago
Thank you for your feedback which has been reviewed and discussed with the owner. We do feel that the photos on the website do show the chalet décor and style accurately so the owners are sorry if it was not what was expected. They do take care over preparation before guests arrive and do apologise for any short comings if something had been missed. If the problem items had been drawn to their attention then replacements and necessary action would have been taken as they always like to rectify any issues immediately. They do however need anything that their guests are not happy to be drawn o their attention so that they may resolve any problems though they do need the guest to make us aware of anything they are unhappy with
Дата покупки: 13/06/2017
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TC
Trusted Customer
8 years ago
Что Trusted Customer сказал(-а) о Discover Scotland:
Unfortunately, you failed to notify the property of our 4 day booking. Thankfully, the owner was able to accommodate us in another cabin for 2 days. He then found us another cabin for 2 days in...
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Nigel
Discover Scotland
8 years ago
Many thanks for your comments. Having looked into this matter further, Discover Scotland did infact notify the owner of your booking on the day it was made, however this notification was missed at their end. The owner was able to find alternative accommodation for you which, they understood, you were happy with. Discover Scotland do endeavour to solve all problems within the duration of a holiday however we weren't notified of this problem until after you had departed.
Дата покупки: 03/03/2017
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TC
Trusted Customer
8 years ago
Что Trusted Customer сказал(-а) о Discover Scotland:
Good
Nigel
Discover Scotland
8 years ago
Thank you for taking time to provide a review, it is appreciated as it lets us know how we are doing and if anything needs attention for any reason.
Many thanks for your kind comments and lovely photos. Barnacle certainly is a popular property and, as lovers of Mersehead ourselves, we couldn't agree more with your opinion of the location!
Дата покупки: 21/04/2017
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TC
Trusted Customer
8 years ago
Что Trusted Customer сказал(-а) о Discover Scotland:
nice to look at-inspiring pix
Отзывы о товаре
Nigel
Discover Scotland
8 years ago
Many thanks for your comments. You've said it all really!
Дата покупки: 08/10/2016
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Надежный клиент
8 years ago
OK
Nigel
Discover Scotland
8 years ago
Thank you for taking time to provide your review of our service
Отзывы о товаре
Nigel
Discover Scotland
8 years ago
Thank you for taking time to provide feedback, it will be passed on the the owner for attention. Bedankt voor het nemen van tijd om feedback te geven, zal het voor de aandacht doorgegeven worden aan de eigenaar
Дата покупки: 27/02/2017
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TC
Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о Discover Scotland:
Everything went well with the service, however I find adding a booking fee to the holiday price bizarre, why don't they just add it in to price in the brochure as it has to be paid! it seems a...
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Nigel
Discover Scotland
8 years ago
Many thanks for your comments. The reason our £22 booking fee isn't included within our advertised brochure rates is to prevent customers booking 2 consecutive weeks being charged twice. It is applied as a seperate one off charge to all bookings, of any duration. It also covers any credit card charges involved, meaning they aren't passed on to the customer.
To prevent any confusion, additional charges like the booking fee are listed under Charges on page 4 of our brochure.
Отзывы о товаре
Дата покупки: 10/02/2017
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Надежный клиент
9 years ago
Very simple to browse and book! Would highly recommend
Отзывы о товаре
Nigel
Discover Scotland
8 years ago
We're so pleased you enjoyed yourselves and look forward to helping you book future holidays.
When we arrived at Craigrannoch cottage at about 6pm on Saturday, there was no electricity in most of the cottage: no cooker, no television, no plug sockets in the bedroom and living room. it was,...
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Nigel
Discover Scotland
8 years ago
Many thanks for your comments. We are pleased to hear that some of the problems you experienced were dealt with by the caretaker but we will take your comments back to the owner regarding the TV and ktichen.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.