Discount London is a website all about London and contains the biggest and the best London attractions, Thames river cruises, sightseeing tours and West End shows. Customers will make huge savings off the gate rate from many family favourites, including The View from The Shard, Madame Tussauds, Tower of London, London Zoo, City Cruises, Bateaux London and open top bus tours to name just a few.
Firstly, allow me to apologise for your experience. We have been in contact with our partners who provide these tickets and I now understand that the issue has been resolved, and you have your tickets for the date you meant to book originally. If there are any issues you feel haven't been dealt with as yet, please do just let us know.
Additionally, I would like to attempt to explain why this process has been so drawn out. We work with a wide range of attractions and venues, most of which are happy to accommodate date changes etc. However, with certain products, such as theatre shows with limited availability, these venues have to operate a non-transferable/no cancellation policy. Even in these instances, we will still attempt to do what we can to rectify the situation.
If there is anything further we can assist with please let us know, otherwise we hope you enjoy the show!
Kind regards,
The Discount London Team