Отзывы о Destination 2

I've given you an extra 2 stars as you bothered to reply. Your email reply saying you would look into it was 15 days ago and you have not bothered to to reply to subsequent emails. The hotel still could not find my reservation today when I rang so obviously I was getting a little concerned, especially when I read reviews from other travellers saying they turned up at hotels to find you haven't paid. I've since managed to to speak to someone in your office who gave me a new reservation number (he was a bit ****** with me saying that I already had this number, I didn't) and I have now confirmed with Sandals that I have a reservation. Proper communication from you in the first place would have left me a happy customer and not forced in to leaving poor reviews. The answerphone message saying you have closed your customer service line is pretty poor too. I could understand it during the height of the pandemic with staff furloughed or working from home, or if you were busy last year dealing with cancelled or rescheduled holidays, but now were coming out of the other side and getting back to normal it just seems like a penny pinching exercise at the expense of customer service. It seems I am not alone with my experience of Destination2 and wish I had read the google reviews before booking as there were a number of companies offering the same holiday. You advertise yourselves as a premium travel agent selling luxury holidays but your communication and aftersales are anything but which is a shame because a little more effort on your part could've avoided mine and many other complaints completely. You may feel like a few poor reviews don't matter but a business lives or dies by its reputation, ask Gerald Ratner.