It appeared good but when I sent emails with questions I get no reply.
It’s concerning as I don’t know now whether to cancel the spot and try somewhere else.
They didn’t tell me the procedure...
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Indah
Dental Departures
1 year ago
Hello Brett,
Thank you for sharing your experience with us. We sincerely apologize for the difficulties you faced in receiving timely and accurate information. We understand how frustrating it must have been to encounter delays and miscommunication regarding your treatment timeline.
After reviewing your case, we identified areas in our communication process that contributed to the issue. There was a delay in follow-up, an incorrect message that was later corrected, and a missed opportunity to provide the full details about your treatment duration. We deeply regret any inconvenience this caused and appreciate your patience.
Please know that we take your feedback seriously and have taken corrective action to prevent this from happening again. We have strengthened our internal processes to ensure better communication and follow-up.
If there’s anything we can do to assist you further, please don’t hesitate to reach out at 1-888-673-6134 or care@dentaldepartures.com. Your experience is important to us, and we appreciate the opportunity to improve.
Sincerely,
Dental Departures Team
1
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GS
Greg Schell
Подтверждено Feefo
1 year ago
Что Greg Schell сказал(-а) о Dental Departures:
I spite of a number of emails and two phone calls where I spoke with the agent, they booked an appointment on a day when Dr. Sanchez was not in the office, and at a time that I had told them would...
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Indah
Dental Departures
1 year ago
Hello Greg.
Thank you for sharing your experience with us. We sincerely apologize for the scheduling issues and any frustration they caused. We understand the importance of having an appointment that works with your schedule and ensures your preferred doctor is available.
After reviewing your case, we found that delays in communication contributed to the misalignment with your requested time and doctor’s availability. While efforts were made to confirm the details, the clinic's response was delayed, which unfortunately led to this issue. We regret any inconvenience this caused and truly appreciate your patience.
Please know that we take your feedback seriously and have taken steps to improve our scheduling and communication processes to prevent this from happening again. If there’s anything we can do to assist you further, please don’t hesitate to reach out at 1-888-673-6134 or care@dentaldepartures.com. Your experience matters to us, and we appreciate the opportunity to improve.
Sincerely,
Dental Departures Team
1
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Надежный клиент
Подтверждено Feefo
1 year ago
Great service
The service itself is very useful, it was really nice to book an appointment via Google maps.
The only thing I didn’t like is the several phone calls from a number I don’t know and several...
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Indah
Dental Departures
1 year ago
Thank you for your feedback! We're happy to hear that you found our service useful.
We appreciate your thoughts on the follow-up communication. Our goal is to provide helpful support, but we understand that multiple calls and messages may feel overwhelming. We’ll take your feedback into account to improve our process.
If you ever need assistance again, feel free to reach out at 1-888-673-6134 or care@dentaldepartures.com. Wishing you all the best!
Sincerely,
Dental Departures Team
0
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SI
Shane Andrew Ironside
Подтверждено Feefo
Wagga Wagga New South Wales Australia
1 year ago
Что Shane Andrew Ironside сказал(-а) о Dental Departures:
Excellent service
Very easy to communicate with, expertise in all dental bookings, very happy with customer service and care
Indah
Dental Departures
1 year ago
Thank you for your kind words! We’re so happy to hear that you had an excellent experience and found our team easy to communicate with. Providing expert support and great customer care is always our priority!
If you ever need assistance again, please don’t hesitate to reach out at 1-888-673-6134 or care@dentaldepartures.com. Wishing you all the best!
Sincerely,
Dental Departures Team
0
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JK
Jessie Kamuhemu
Подтверждено Feefo
1 year ago
Что Jessie Kamuhemu сказал(-а) о Dental Departures:
Fast response and quick follow up.
Indah
Dental Departures
1 year ago
Thank you for your feedback! We’re happy to hear you received a fast response and quick follow-up. We are here to help you every step of the way. If you need any more help, please feel free to call us at 1-888-673-6134 or email care@dentaldepartures.com. We’re always ready to assist you!
Sincerely,
Dental Departures Team
0
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AH
Alfred Hebert
Подтверждено Feefo
San Francisco,CA
1 year ago
Что Alfred Hebert сказал(-а) о Dental Departures:
Good communications, gave me multiple options for different clinics, kept in contact before during & after.
Called after to set up next visit with clinic to get permanent crowns installation.
Indah
Dental Departures
1 year ago
Thank you for sharing your experience! We're happy to hear that our communication and support made you feel comfortable during your dental journey. Our goal is to give you different options and take care of you every step of the way. If you need help or want to set up your next visit for your permanent crowns, please call us at 1-888-673-6134 or email care@dentaldepartures.com. We’re always here to help!
Sincerely,
Dental Departures Team
0
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DC
Dean Constable
Подтверждено Feefo
Australia
1 year ago
Что Dean Constable сказал(-а) о Dental Departures:
Proffesional, friendly, accomodating, informative
The staff were friendly, helpful and caring. They understood i had time liimits and so accomodated the best they could. The procedures were professional and thorough and after care concerns met I...
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Indah
Dental Departures
1 year ago
Thank you for your kind words! We’re so happy to hear you had a great experience with our team. Our goal is to make your dental holiday as smooth and comfortable as possible. If you have any questions or need help in the future, please don’t hesitate to contact us at 1-888-673-6134 or email care@dentaldepartures.com. We’re always here to assist you!
Sincerely,
Dental Departures Team
0
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Надежный клиент
Подтверждено Feefo
1 year ago
Indah
Dental Departures
1 year ago
Thank you for the wonderful 5-star review! Your support means the world to us, and we’re thrilled to know you had a positive experience.
If there’s anything more we can do for you, please don’t hesitate to reach out at 1-888-673-6134 or email care@dentaldepartures.com. We’re always here to help! 😊
Sincerely,
Dental Departures Team
0
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JP
Jane Psaila
Подтверждено Feefo
Perth Western Australia
1 year ago
Что Jane Psaila сказал(-а) о Dental Departures:
Very helpful
I went with Aileen, who was always quick to reply to my many questions.
If she didn't know answer, told me she would enquire and get back to me.
Which she did promptly
Very thankful to her
Indah
Dental Departures
1 year ago
Thank you for your kind feedback! We're happy to hear that Aileen was able to assist you quickly and answer all of your questions. We're glad her communication made the process easier for you. We'll be sure to pass along your thanks to her! If you need any more help or have more questions, please don't hesitate to reach out to us at 1-888-673-6134 or care@dentaldepartures.com. We're always here to help!
Sincerely,
Dental Departures Team
0
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KB
Ken Brault
Подтверждено Feefo
Calgary, Alberta
1 year ago
Что Ken Brault сказал(-а) о Dental Departures:
Excellent Customer Service
Everyone is very pleasant and helpful. Aileen was excellant with helping all of my questions and concerns about organizing the trip, Aileen made it all simple. I'm in really good hands and that...
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Indah
Dental Departures
1 year ago
Thank you for your wonderful feedback! We're so happy to hear that Aileen made the process easy and helped answer all your questions and concerns. Knowing you feel in good hands means so much to us! If you ever need any further assistance, please don’t hesitate to reach out at 1-888-673-6134 or care@dentaldepartures.com. We’re always here to help!
Sincerely,
Dental Departures Team
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Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.